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When a Restaurant Experience Turns Bad (Part II)
Manage episode 415299118 series 3336036
Вміст надано Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme.
From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tailored to their needs.
However, a misstep in any of these areas can quickly sour the experience, leaving patrons disillusioned and tarnishing the restaurant's reputation. Billing discrepancies, failure to accommodate special requests, inconsistency in service standards, and negative interactions with staff members all have the potential to mar an otherwise delightful dining outing.
Therefore, it is imperative for restaurants to prioritize guest satisfaction, swiftly addressing any issues that arise to safeguard their reputation and foster a culture of excellence.
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Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
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