Unleashing AI in Telecom: TUPL's Automation and AI Revolution

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The telecommunications industry faces unprecedented challenges in operational efficiency, customer experience, and digital transformation. Enter TUPL – the quiet powerhouse revolutionizing how telecom giants handle everything from network operations to technical customer care.
Meet Rafael Ballesteros of TUPL, who shares the remarkable journey of this Seattle-headquartered company with R&D roots in Malaga, Spain. With seven years at TUPL (including a brief "boomerang" departure that brought him back), Rafa reveals how their AI-powered automation platform has become indispensable to giants like T-Mobile, where 40,000 customer care representatives use their solutions nationwide. The results? Up to 80% of customer incidents resolved automatically, saving operators hundreds of millions of dollars annually.
What sets TUPL apart is their thoughtful approach to AI integration. While embracing the capabilities of large language models, they maintain critical guardrails through traditional AI methods. "In network operations, you want to be correct almost 100% of the time – you don't want hallucinations," Rafa explains. This philosophy has earned them trust across the telecom landscape, from T-Mobile in the US to Deutsche Telekom in Europe, where their power-saving application is deployed across nearly ten countries.
Tupl built TupleOS – a no-code, low-code platform that enables rapid development of telecom solutions. This agility, combined with deep domain expertise, allows them to create and modify workflows in days rather than months, often without requiring specialized technical knowledge. Now, they're expanding beyond telecom into critical facilities management and manufacturing quality control, with their CTO relocating to Boston to strengthen their American presence.
Ready to discover how AI-powered automation can transform your operations while maintaining reliability? Explore TUPL's approach to building intelligent systems that deliver measurable results without compromising on accuracy or control.

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Розділи

1. Introduction to Tupel's Innovative Work (00:00:00)

2. AI Automation in Customer Care (00:01:30)

3. Tupel's Origin Story (00:02:56)

4. No-Code Approach and Telco Knowledge (00:06:51)

5. Customer Success Stories (00:08:58)

6. TM Forum and Partner Ecosystem (00:10:17)

7. Expanding Beyond Telecom (00:12:25)

8. Future Plans and Closing Thoughts (00:14:04)