Empathetic Leadership, Managing Difficult People & Difficult Conversations Ft Sanjay Jha

Voice of Achievers

Can empathy and the emotional quotient be taught or learnt?

What makes some conversationalists & some leaders stand out?

From letting go of the ego, to difficult conversations, and dealing with difficult people, we delve into the art of people management, the art of the conversation, the heart and art of human relationships, and more in our special People and HR series.

Our guest is Mr. Sanjay Jha, the Executive Director of the Dale Carnegie Training operations in India, which has a global experience of having worked with over 400 of the Top Fortune 500 companies. An XLRI alumnus, Sanjay is also a public speaker and trainer himself. He has been a TEDx Speaker and has addressed audiences at organizations like Goldman Sachs, Microsoft, , United Nations Young Achiever’s Conclave, NHRD, among many others. He is also a regular contributor for publications like the Huffington Post, the National Herald and the India Today Group.

Hear him talk about:

(02:00) - Communicating on social media as professionals and entrepreneurs

(05:30) - Being interesting vs being interested; Delivering VC presentations & more

(08:00) – Spontaneity & Preparedness during discussions, interviews, and presentations or meetings

(10:00) - Creating your own FAQs; Why preparation includes anticipation

(11:30) - Introversion and Extraversion- standing out without being aggressive or talkative

(13:00) - Dispassionate assessments and articulating neutrally- The art of summarizing a conversation

(14:15) - Characteristics of a good trainer; careers in training

(17:00) - Relevance of skills like listening, empathy, and communication in a tech-driven world

(19:00) – The evolving role of HR or people managers- to care for people

(21:00) - Can you teach EQ? - The Innerview - understanding fears, and struggles of people

(23:15) - Spotting leaders early on- Disruption & the art of questioning; Firm yet Flexible

(26:30) – Letting go of the EGO- a personal story- from managing director to managing editor

(31:00) - Of ethics and values

Original Music by Shane Ivers

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