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Behind the Scenes at Utility Safety Partners
Manage episode 409073373 series 2905627
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Mike Sullivan talks with Damage Prevention Associate Chelsea Barnowich, offering us a behind-the-scenes look at the intricacies of utility locates for homeowners.
They touch on the transition from phone to online systems, tackle the importance of homeowner education, and discuss the personal touch in customer support.
With Chelsea's insights on the challenges and evolutions of their roles, including handling a mix of straightforward requests and assisting those new to the process, the podcast highlights the commitment to safety and efficient communication as the digging season gears up.
Listen For:
1:32 Meet the Associate: Chelsea's Role in Damage Prevention
4:05 The Monday Rush: Trends in Locate Requests
9:08 Chat Support: Where Homeowners Get Stuck
21:59 Emergency Requests: Handling Urgent Situations
Guest: Chelsea Barnowich
Damage Prevention Associate at Utility Safety Partners
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