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Miles Stewart, Musician Supply - Never Leave Customers Disappointed
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Miles Stewart of Musician Supply discusses the music store business in South Carolina. Miles focuses on meeting the customer where they want to be. He talks about creating in-store and online experiences that meet customers unique needs and not leaving them disappointed.
Eric and Miles explore how music stores learn and adapt to the changing marketplace. They discuss how the mix of in-store inventory, online national sales, and tech and data help retail music stores continue to grow.
Key Insights
- Think about the types of interactions you want to have with your customers and design a good experience for them.
- Try hard to not let customers leave your store disappointed in their shopping experience.
- Create an online experience that helps your customers answer their questions and make a purchasing decision.
- Invest in technology that will help you present your inventory to the biggest audience you can.\
Guest Bio
Musician Supply opened in 1986 with a goal to provide the Lexington, South Carolina community with brand name band and orchestra instruments on affordable rent-to-own plans for students at intermediate and middle schools. Musician Supply provides dedicated lesson studios, with a student entrance located next door to our showroom. It carries an extensive assortment of method books available for use in your lessons, along with the use of new internet technology in our studios.
-- SPECIAL PROMOTION --
For listeners of this podcast, Music Shop 360 is offering 50% off your start-up costs.
► Visit https://get.musicshop360.com/podcast to schedule a demo and redeem this offer.
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