Marvin Clark with Accruent
Manage episode 444431240 series 2854272
Action Items
- [ ] Connect with Marvin Clark at marvin.clark@accruent.com or on LinkedIn.
- [ ] Explore Accruent's product offerings and their approach to delivering innovative solutions to customers.
- [ ] Understand how Accruent is leveraging cloud technologies and data analytics to enhance the customer experience.
Outline
Introduction and Welcome
- Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry innovations and the people behind them.
- Scott welcomes listeners and thanks them for their support, highlighting the platform's mission to celebrate industry professionals.
- Scott describes the lively atmosphere at the conference in San Antonio, noting the buzz of people solving problems.
- Scott introduces Marvin Clark, CIO of Accruent, and sets the stage for the interview.
Barbara Clark's Passion for Customer Engagement
- Marvin expresses his love for being around customers, enjoying the opportunity to hear about their struggles and successes.
- Scott notes the high level of engagement and energy among attendees, describing the atmosphere as infectious.
- Marvin appreciates the hard work and energy of the Accruent team, contributing to the positive vibe at the conference.
- Scott and Barbara engage in a light-hearted exchange about the love fest atmosphere.
Marvin Clark's Background and Role at Accruent
- Marvin shares his background, detailing his 30 years in financial services before joining Accruent.
- He expresses his enthusiasm for facility management and Accruent's product offerings.
- Marvin highlights the support he receives from Accruent's parent company, Afford, and his positive experience working for the company.
- Scott inquires about the number of solutions Accruent offers, and Marvin explains they focus on their top eight products out of 14.
Prioritizing Initiatives and Focusing on the Critical Few
- Scott asks Marvin about prioritizing initiatives as the CIO, given the numerous customer requests and internal strategies.
- Marvin explains Accruent's approach of focusing on the critical few, building a clear roadmap for the year, and sticking to it.
- He emphasizes the importance of delivering on promises to customers and improving the back office and employee experience.
- Marvin outlines the three pillars of Accruent's mission: innovation, customer experience, and employee success.
Customer Feedback and Focus Areas
- Marvin discusses the feedback from the user community, highlighting their interest in big data, AI, and modern user interfaces.
- He stresses the importance of protecting customer data and having the right infrastructure to support new technologies.
- Marvin mentions the shift towards cloud-based solutions and the benefits they offer in terms of security and scalability.
- Scott and Barbara discuss the challenges of on-premise solutions and the advantages of cloud-based offerings from providers like Microsoft.
Future Directions and AI Integration
- Marvin talks about the future direction of Accruent, emphasizing a thoughtful approach to integrating AI and big data.
- He praises the product and engineering teams for their work in implementing AI in a meaningful way.
- Marvin highlights the importance of having the right infrastructure to support new capabilities and enhance the user experience.
- Scott expresses his desire for seamless, connected technology that drives business efficiency and continuous improvement.
Contact Information and Closing Remarks
- Scott asks Marvin for his contact information, and Marvin provides his email and LinkedIn profile.
- Scott reiterates the importance of connecting with Marvin and the Accruent team to learn more about their solutions.
- Scott wraps up the conversation, expressing his admiration for the user-centric approach at the conference.
- Scott encourages listeners to connect with Marvin Clark and the Accruent team, emphasizing the importance of building a community of passionate professionals.
MARVIN CLARK'S CONTACT INFORMATION:
Personal LinkedIn: https://www.linkedin.com/in/marvinjclark/ Company LinkedIn: https://www.linkedin.com/company/accruent/ Company Website: https://www.accruent.com/PODCAST VIDEO:
https://youtu.be/W5OocdhEm5YTHE STRATEGIC REASON "WHY YOU NEED TO PODCAST":
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