Consumer Standards one year on: What impact is the regulatory regime having?

The Housing Hive

Introducing our special guests:

David Ripley, Stonewater COO
Grant Kennelly, Birmingham City Council Senior Housing and Modernisation Strategy Manager

It’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing.

But what’s really changed?

In May's Housing Hive session, we explore how the sector is responding to the new regime, what’s working, and what still needs to shift.

Whether you're a housing leader, board member, or service delivery professional, this session offers valuable insight into how providers are adapting — and what the regulator is expecting next.

Timestamps:

00:00 Introduction to Prodo’s Housing Hive
00:10 Understanding Prodo's Mission and Services
00:33 The Importance of Digital Transformation
00:45 Introduction to the Housing Hive
01:02 Focus on Regulatory Changes
01:17 Insights from the First Year of Updated Standards
02:01 Key Themes from Recent Discussions
02:19 Regulatory Grading Insights
02:36 Challenges and Learnings from Inspections
05:03 Panelist Introductions
06:39 Discussion on Preparation for Inspections
10:23 Birmingham City Council’s Experience with Self-Assessments
19:50 The Role of Governance in Regulatory Compliance
23:52 Correlation Between CSM and Consumer Grading
26:32 Evidence Collection and Data Delivery
30:16 Challenges in Evidence Gathering
31:04 Embedding Customer Insight in Decision Making
34:00 Impact of Housing Stock on Satisfaction
37:55 Utilising Consumer Grading Findings
41:08 Reflections and Advice on Regulation
44:07 Conclusion and Future Sessions

Розділи

1. Introduction to Prodo (00:00:00)

2. Understanding Prodo's Mission and Services (00:00:10)

3. The Importance of Digital Transformation (00:00:33)

4. Introduction to the Housing Hive (00:00:45)

5. Focus on Regulatory Changes (00:01:02)

6. Insights from the First Year of Updated Standards (00:01:17)

7. Key Themes from Recent Discussions (00:02:01)

8. Regulatory Grading Insights (00:02:19)

9. Challenges and Learnings from Inspections (00:02:36)

10. Panelist Introductions (00:05:03)

11. Discussion on Preparation for Inspections (00:06:39)

12. Birmingham City Council’s Experience with Self-Assessments (00:10:23)

13. The Role of Governance in Regulatory Compliance (00:19:50)

14. Correlation Between CSM and Consumer Grading (00:23:52)

15. Evidence Collection and Data Delivery (00:26:32)

16. Challenges in Evidence Gathering (00:30:16)

17. Embedding Customer Insight in Decision Making (00:31:04)

18. Impact of Housing Stock on Satisfaction (00:34:00)

19. Utilising Consumer Grading Findings (00:37:55)

20. Reflections and Advice on Regulation (00:41:08)

21. Conclusion and Future Sessions (00:44:07)