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How To Welcome Female Customers Into the Service Department
Manage episode 418400293 series 3352213
Вміст надано Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Kathi Kruse and Mike theCarGuy Correra, Kathi Kruse, and Mike theCarGuy Correra або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈
Why women dislike service departments = Failure to meet their needs
The National Institute for Automotive Service Excellence states that women represent between 65% and 80% of automotive service customers. This means the female customer experience is directly related to service department revenue.
Kathi and Mike the subscribe to the philosophy of awesome car dealer, Carl Sewell: “Treat every customer as if they are a guest in your home.”
We talk about the ways to make female customers feel good about coming into the store for service. With the data from the latest JD Power survey showing that customers are more and more turning to the large chains for quick maintenance needs, it’s never been a better time to introduce initiatives in the workplace to welcome female customers back.
5-Step Plan to Welcome Female Customers Into the Service Department
Music segment:
It’s Ian Astbury’s (from The Cult) birthday
The Clash: Combat Rock Album
Documentaries:
Rather
TLC Forever
👉Get Kathi’s ebook: “A Beginner’s Guide to AI for Automotive Retail 👈
Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
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