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Conversational AI Customer Service Using Machine Learning and Chatbots
Manage episode 405828983 series 3544184
Вміст надано Jim Kunkle. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Jim Kunkle або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Conversational AI is the use of natural language processing, machine learning, and other technologies to create intelligent agents that can interact with customers through text or voice.
Conversational AI can provide various benefits for customer service, such as improving customer satisfaction, reducing costs, increasing efficiency, and generating insights.
Conversational AI can be applied to different domains and scenarios, such as chatbots, voice assistants, virtual assistants, and social robots.
Conversational AI can also be integrated with other systems and platforms, such as CRM, ERP, e-commerce, and social media.
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