))
Extendo-Ep: What is the purest definition of Customer Success? | Ep. 106
Manage episode 442263646 series 3577614
Вміст надано Lifetime Value Media. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Lifetime Value Media або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
The first double-length episode: what is the purest definition of the customer success role?
Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions (unlike this episode):
https://lifetimevalue.link/subscribe
⏱️ Timestamps:
00:00:00 - The philosophy
00:01:02 - Defining pure customer success
00:03:17 - Is hybrid CS diluting the role?
00:05:01 - When to let customers churn for their benefit
00:06:38 - Efficiency and NRR in customer success
00:09:23 - Role scope creep and efficiency in CS teams
00:12:05 - Training CSMs vs. using existing resources
00:17:07 - The growing pains of customer success as a discipline
00:19:17 - Layoffs, bad products, and market impact
00:23:14 - The future of customer success
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe to the channel: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Lifetime Value Media: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
100 епізодів
Поширити
