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Are you listening? | Bob London | Ep. 110
Manage episode 443321663 series 3578812
Вміст надано Lifetime Value Media. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Lifetime Value Media або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Bob London wants everyone to shut up, but for a reason other than you may think.
⏱️ Timestamps:
00:00:00 - Intro
00:02:21 - The lost art of listening
00:05:59 - Customer success: Listening vs. forcing value
00:06:54 - Curiosity: The key to better customer conversations
00:08:21 - Pausing to let the customer share
00:09:53 - The power of intentional silence
00:12:09 - Tactical advice: Using the mute button to listen better
00:12:55 - Keep listening, keep learning
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Bob London:
Bob's LinkedIn: https://www.linkedin.com/in/boblondon/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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