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8. You're Still Using Paper Stamp Cards?!
Manage episode 407262547 series 3561793
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Every industry has its “best practices” that have been going on for some time and eventually become a sort of poorly functioning relic. The coffee industry is no different. Who is still using stamp cards at their local coffee shop for example? Today the experts talk about the importance of innovation and give some real examples of how allowing innovation to come in has truly helped some shops. And even how that innovation is sometimes pushed back against by old guards sort of mentality.
Minute by Minute:0:00 Introduction
2:17 Innovation and stamp cards
3:05 Runners
4:16 Ego as an obstacle to innovation
6:01 Innovation can come from listening to your customers
7:50 Happy hour for a boost in the summer slump
14:42 Don’t undervalue loyalty
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