830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

The Best Practices Show with Kirk Behrendt

The Best Practices Show with Kirk Behrendt

18:09

HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…

рік тому 39:51

MP3•Головна епізоду

830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

People buy things they want — not what they need! So, how do you make patients want your dentistry? One way is with a fantastic patient experience. To help you “wow” your new, existing, and future patients, Kirk Behrendt brings back Heather Crockett, one of ACT’s amazing coaches, with three steps to make your patients feel heard, valued, and understood. To learn how to make your practice the best dental home, listen to Episode 830 of The Best Practices Show!

Learn More About Heather:

Send Heather an email: heather@actdental.com
Join Heather on Facebook: https://www.facebook.com/heather.r.crockett
Follow Heather on ACT’s Instagram: https://www.instagram.com/actdental
Send Gina an email: gina@actdental.com
Email the ACT Team for their free tools and resources: info@actdental.com

More Helpful Links for a Better Practice & a Better Life:

Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
Join The Best Practices Association: https://www.actdental.com/bpa
Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
Get The Best Practices Magazine for free: https://www.actdental.com/magazine
Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

Watch the video version of Episode 830: https://www.youtube.com/@actdental/videos

Main Takeaways:

You will sell more dentistry with your ears than your mouth. Start listening more!
Find out what motivates your patients by asking them open-ended questions.
Create a system to identify and document your patients’ goals and values.
Be confident in what you do, your verbal skills, and storytelling skills.
Learn how to slow down and truly connect with your patients.

Snippets:

0:00 Introduction.

1:28 Why this is an important topic.

3:28 Identify your patients’ goals and values.

8:48 Practice your verbal skills.

15:21 Practice your storytelling skills.

17:15 Learn how to connect.

20:24 Talk less, listen more.

31:12 Slow things down.

36:02 Final takeaways.

Heather Crockett Bio:

Heather Crockett is a Lead Practice Coach who finds joy in not only improving practices but improving the lives of those she coaches as well. With over 20 years of combined experience in assisting, office management, and clinical dental hygiene, her awareness supports many aspects of the practice setting.

Heather received her dental hygiene degree from the Utah College of Dental Hygiene in 2008. Networking in the dental community comes easy to her, and she loves to connect with like-minded colleagues on social media. Heather enjoys both attending and presenting continuing education to expand her knowledge and learn from her friends and colleagues.

She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.

301 епізодів

#Business #ACT Dental

830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

The Best Practices Show with Kirk Behrendt

published рік тому

Поширити

MP3•Головна епізоду

830: 3 Steps to Elevate Your Patient’s Experience – Heather Crockett

Learn More About Heather:

Send Heather an email: heather@actdental.com
Join Heather on Facebook: https://www.facebook.com/heather.r.crockett
Follow Heather on ACT’s Instagram: https://www.instagram.com/actdental
Send Gina an email: gina@actdental.com
Email the ACT Team for their free tools and resources: info@actdental.com

More Helpful Links for a Better Practice & a Better Life:

Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
Join The Best Practices Association: https://www.actdental.com/bpa
Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
Get The Best Practices Magazine for free: https://www.actdental.com/magazine
Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

Watch the video version of Episode 830: https://www.youtube.com/@actdental/videos

Main Takeaways:

You will sell more dentistry with your ears than your mouth. Start listening more!
Find out what motivates your patients by asking them open-ended questions.
Create a system to identify and document your patients’ goals and values.
Be confident in what you do, your verbal skills, and storytelling skills.
Learn how to slow down and truly connect with your patients.

Snippets:

0:00 Introduction.

1:28 Why this is an important topic.

3:28 Identify your patients’ goals and values.

8:48 Practice your verbal skills.

15:21 Practice your storytelling skills.

17:15 Learn how to connect.

20:24 Talk less, listen more.

31:12 Slow things down.

36:02 Final takeaways.

Heather Crockett Bio:

She enjoys hanging out with her husband, three sons, and their dog, Moki, scrolling through social media, watching football, and traveling.

301 епізодів

#Business #ACT Dental

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The Best Practices Show with Kirk Behrendt

1
859: Metric Mondays: The Truth About Write-Off Percentage – Dr. Barrett Straub 17:39

13 hours тому17:39

17:39

You might think you know your write-off percentage. But do you, really? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down this important KPI. They explain what it is, how it affects your profitability, and countermeasures to start adding some percentage points back to your bottom line. For step-by-step guidance through this process, become a Premium member of ACT’s BPA and listen to Episode 859 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com Learn More About ACT Dental: ACT’s webinars: https://www.actdental.com/134 ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/3137520/admin/feed/posts/ ACT’s Twitter: https://twitter.com/actdental More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Understand the causes of large write-off percentages. Higher write-offs mean more pressure on your profit margin. Learn the four steps to add some percentage points back to your bottom line. If you don't know how much you're writing off, you're working too many days for free! To master this KPI and many others, register to become a Premium BPA member today! Quotes: “Today's KPI metric is write-off percentage. It is the percentage of total charges that are adjusted off. There are three different ways or reasons you would adjust off production. One would be PPO insurance adjustments that are contracted through your PPO contract. Number two would be your elective patient discounts or adjustments. Number three would be those discounts that come as part of your membership plan, if you had them. So, basically, we're saying of all the dollars of production, what dollar value, and then what percentage of that did you write off or adjust off and knowingly make non-collectible?” (0:53—1:34) -Dr. Straub “I know what you're thinking if you're listening to this. ‘We've got this. I know what my write-offs percentages are.’ No, you don't. Most of the clients that we coach do not have their arms around this. Now, it's becoming even more complex. Prior to COVID-19, it wasn’t unusual for us to see practices writing off 20%. Even prior to COVID-19, I thought that’s a lot of money. I’ve been doing this for almost 30 years. Now, we’re seeing people north of 35%, 42%. We’re even finding people that are writing off 50%. So, this gap is climbing.” (1:36—2:11) -Kirk “Another factor in the reason why many of us don’t know our write-offs — and we’ve covered this on a previous Metric Monday — is the question, do you bill your full fee? A lot of times, when you're not billing your full fee, you're billing the UCR or the approved fee by insurance. You're under-reporting your gross production, and you're under-reporting your adjustments or write-off off of production. So, it is a little complex, and we can simplify it pretty easily. And the why — what is a write-off? Now, why is it important? Your write-offs are a huge factor in your profit margin. The higher your write-offs — we call it the effort gap — the more pressure there is on your profit margin.” (2:20—3:10) -Dr. Straub “Let's really simplify it, just to make sure all the listeners are on the same page. If we charge $100 for a fee, every time we do that billable code, in our ledger, the top line should say $100. Now, we may have to adjust off $20 of that because we're part of a PPO, contracted. We would write that off and say X, Y, Z insurance. We might write off the total amount of that if it was a guaranteed service for a patient. We would write off the whole $100. We would say — and I did this a lot — NC, no charge. Make it zero. We need to bill out the full fee, write off the full amount. We might write off part or all of it for charitable cases. We might write off 15% of it for our membership plan. All is fine and good, and the goal is not to hide your write-offs or adjustments. The goal is to bill out your full fee all the time, cleanly and accurately calculate those write-offs so you know, ‘I write off X percent. Of that percent, I write off X to PPOs, I write off X to memberships, and I write off X to my elective write-offs.’ So, that's how you do it.” (3:47—5:03) -Dr. Straub “Again, going back to the story, we produce X dollars of production. That's our output. That's our business's output, and it takes energy, time, money, and people to do that. We want to know what percentage of that effort are we writing off before we can start collecting money. Obviously, the larger that amount or the bigger that gap, the less profitable we are. So, what can cause that percentage to grow? One is reduced reimbursements from our PPO contracts. That's largely out of our hands, and part of that is the reason that we're always saying, ‘Hey, let's take a crucial eye at how many plans we're a part of, which ones we're a part of, and what's our strategy going forward regarding PPOs.’ That's one.” (5:08—6:52) -Dr. Straub “Another reason your effort gap or your write-off could increase would be, of your active patients, how many are in-network versus out-of-network? So, theoretically . . . we could have not signed up for a new PPO, and our write-offs could be growing because, for whatever reason, all our new patients are in-network. Or conversely, we can lower our effort gap with bringing in new patients that are out-of-network. And it begs the question, how many of your active patients are paying you 100% of your fee? The more that do, the smaller your write-offs and the higher your profitability. So, when you have a larger proportion of your active patients on PPOs, your profit margin will be squeezed and your write-offs will be increased. Again, we're not making any judgments. We're not saying to do PPOs or not to do PPOs. We're saying, let's understand what our write-off is and what proportion of our patients are on these PPOs, and therefore, we can understand our profitability.” (6:52—7:06) -Dr. Straub “Our best practices in that fee-for-service model live in the four to eight percent range. Meaning, no matter what they produce, only four to eight percent of that is being written off. The rest is being collected. If we are a fee-for-service practice with a membership plan, now the membership plans require some kind of discount. Membership plans are great, but that's going to increase your write-offs. Now, we're usually in the seven, eight, to 12% ratio. Practices that have one big PPO, they're usually 12% to 20%. If you have a couple PPOs, you're usually living in the 20% to 30%. When we have a handful of PPOs, we're 30-plus, sometimes into the 40%. So, you can see I'm using very gray terms: a handful, a couple. And that's usually right. But I want you to think about it this way. It doesn't matter if I have ten PPOs or one PPO. What matters is how many of my patients are in-network versus out-of-network. So, theoretically, we could have two practices. One has eight PPOs, and one has one PPO. They could both have the same level of write-offs if 100% of their patients are in-network. So, it's a two-fold question — not only how many PPOs do I have, but do I have any patients that are outside of these networks? Therefore, now, we're getting deeper into what truly is my profit margin.” (7:18—8:51) -Dr. Straub “Today, when you get to your office, I want you to calculate your write-offs. It can be for last month. It can be for last quarter. It can be for last year. It doesn't matter. Just start and say, how much did I write off? Now, number two, you're going to ask the question, but is that accurate? Do I bill out my full fee, or do I bill out some adjusted? Number three, we're going to calculate how many active patients we have, and then how many of those are in-network versus out-of-network. Those of you that are clients, those of you that are BPA members, those of you that have been in our PPO Roadmap, you might understand this as patient segments. I want you to start looking at your patient segments because each segment means something different to your practice. So, let's say you have 2,000 patients. Great. Now, I want to know how many of those are in-network, versus out-of-network, versus in your membership plan, just for your understanding. Now, lastly, we're going to do some math. If I produce X and I write off Y, what if I reduced Y by five percent and I collected all of that? What's five percent of that production? Add that to your bottom line, your profitability. What would that mean for your practice? What would that mean for your financial health? What would that mean for your life? Now, you can start to see how the financial gaps model works, meaning incremental improvements can mean some very impactful improvements to your profit margin. So, do some math. Those are the four steps I would encourage people to take home and do today.” (9:32—11:13) -Dr. Straub “If you don't know your write-offs, you're working a considerable number of days for free. I used to say if you're writing off 33%, you're working a third of your days for free — but you're actually working more than that. Barrett is going to cover that in a future podcast. But that's one thing to consider. And there's big talk about burnout. While I'm not a burnout expert, I don't need to be to understand that when I'm working harder, and harder, and harder, and I'm paying expenses on efforts that I'm not being rewarded for, burnout is going to happen — especially if you care a lot. A big piece of this is knowing what your write-offs are.” (11:31—12:08) -Kirk “As Barrett already said, you can get really angry about what insurances are paying and reimbursing and how big write-offs are. That's not the real issue. The real issue is you have your arms around that, and you're building a patient base of people that pay your full fee, show up, and all of that stuff. We're here to help you and simplify this journey. When you can get your eyes and your heart set in the right way, you can actually create an amazing practice.” (12:11—12:38) -Kirk “Some of you are driving to work right now, and some of you have a little anxiety happening in the inner parts of your chest. You're like, ‘Oh my gosh, this is complex. I don't know the answers to what these guys are asking.’ And I would say, there's only so much we can do in a 15-minute podcast. This is a little complex. But it is highly simplified if you go step by step. So, number five, if you're like, ‘Boy, this is something I think is not lining up in my practice. Man, this is really resonating with me. I want to figure this out,’ I'm just going to say it: go to our BPA. Sign up for Premium. It's $100 a month. I feel very good asking people to do it because the value is crazy. We have a PPO Roadmap in there as a Premium member. It guides you step by step through all these questions that I'm proposing. All you have to do is take the pressure off and go, ‘I'm going to do step one first. I'm going to pull the numbers. I'm going to find out what it tells me.’ Then, we're going to go, ‘Okay. Now, next question. Do this.’ You just have to do it step by step. It takes out all the fear, it takes out all the unknowns, it takes all the complexity out, and it will walk you through this process. You'll know more about your business. Whether you ever drop a PPO or not, it is going to make you a better leader and better [businessperson].” (12:45—13:58) -Dr. Straub Snippets: 0:00 Introduction. 0:40 Write-off percentage, explained. 3:13 Why your effort gap or your write-offs could increase. 7:06 Important benchmarks to know. 9:19 Four action items to implement today. 12:41 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
858: Myo Made Simple: Integrating a Myofunctional Screener into Dental Hygiene Practice – Brittny Murphy 1:39:44

4 дні тому1:39:44

1:39:44

In this episode of Clinical Edge Fridays, ACT shares their latest Master Class by Brittny Murphy, founder of CT Orofacial Myology, who explains the long-term dental, mental, and overall health benefits of introducing myofunctional screening and therapy to patients of all ages. With a quick, pain-free, and non-invasive screening, you can save valuable chair time and elevate patient care! To learn how to integrate this process into your practice, listen to Episode 858 of The Best Practices Show! Learn More About Brittny: Give Brittny a call: (203) 217-7090 Send Brittny an email: brittny@myctom.com Learn more on Brittny’s website: https://themyohygienist.com Listen to Brittny’s I Spy with My Myo Eye podcast: https://open.spotify.com/show/6q4OEbkVqMGRKFppn2WYOW Register for Brittny’s myofunctional therapy course: https://www.airwayhealthsolutions.com/myo-new Learn more about CT Orofacial Myology: https://www.ctorofacialmyology.com Join CT Orofacial Myology on Facebook: https://www.facebook.com/ctorofacialmyology Follow CT Orofacial Myology on Instagram: https://www.instagram.com/ct_orofacial_myology Watch CT Orofacial Myology on YouTube: https://www.youtube.com/@ctorofacialmyologybrittnys4772 More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 858: https://www.youtube.com/@actdental/videos FAIREST 6 Screener: https://www.fairest.org Read Breath by James Nestor: https://www.penguinrandomhouse.com/books/547761/breath-by-james-nestor Try Xlear nasal spray: https://xlear.com Try Ayr saline nasal gel: https://www.bfascher.com/products/ayr-saline-nasal-gel Try Neti Stik: https://shop.himalayaninstitute.org/collections/neti-pot/products/neti-stik Try BoomBoom nasal sticks: https://boomboomnaturals.com/collections/nasal-inhalers Main Takeaways: Myofunctional therapy goes beyond dental health. Learn to identify signs of airway issues and improper oral habits. Educate patients on the importance of tongue posture and good oral habits. Introduce the myo therapy screener as something that's easy and non-invasive. Many people are not aware of their mouth-breathing and other improper oral habits. Practices offering sleep dentistry should have a myofunctional therapist in their office. Snippets: 0:00 Introduction. 4:26 Brittny’s background. 5:48 Objectives. 6:52 OMT, defined. 8:18 How to explain OMT to patients. 9:19 Myofunctional therapy requires compliance and self-awareness. 10:41 Goals of OMT. 13:32 The importance of nasal hygiene. 14:59 Where the tongue should be at rest. 17:34 Dental office benefits. 32:21 Myofunctional therapy goes beyond dental health. 38:14 Causes of OMDs. 40:36 What age should myo start? 41:11 Who can do myo? 41:22 Signs of dysfunction. 43:17 The sleep and myo connection. 44:32 Tongue-tie and sleep apnea. 46:48 What happens when…

The Best Practices Show with Kirk Behrendt

1
857: Really Tough Conversations Done Right – Carlie Einarson 29:05

6 днів тому29:05

29:05

Are you scared of tough conversations? Do you avoid them at all costs? Then it could cost you your practice! To help you avert future crisis, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, to share a framework for having good, productive conflict and building a culture of trust. Put an end to false harmony in your practice! To learn how to have courageous conversations with your team, listen to Episode 857 of The Best Practices Show! Learn More About Carlie: Send Carlie an email: carlie@actdental.com Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 857: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: To build trust, you need good conflict. Start embracing conflict. It is helpful, not harmful. Conflict doesn't mean confrontation, drama, or arguments. Regular team check-ins are critical for building a culture of trust. Don't let your fears get in the way of having tough conversations. Remember that some personality styles are more averse to conflict. Practice having courageous conversations. It will get easier with time. When you avoid conflict, it will cost you time, money, and team morale. Snippets: 0:00 Introduction. 1:11 Why this is an important topic. 2:10 Stop avoiding conflict. 5:17 Conflict, defined. 7:11 Examples of conflict in a dental office. 9:18 Don't let fear get in the way. 11:18 DiSC styles and conflict aversion. 13:30 How to embrace conflict. 16:16 Courageous conversations, explained. 19:45 The importance of team check-ins. 22:56 Final thoughts. Carlie Einarson Bio: Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door! Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams. In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.…

The Best Practices Show with Kirk Behrendt

1
856: Metric Monday: Net Production – Dr. Barrett Straub 14:19

8 днів тому14:19

14:19

Every year, you set gross production goals. But is that the right number to focus on? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down the most overlooked number: net production. To learn how focusing on this metric will increase profitability, listen to Episode 856 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 856: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Aim to collect 100% of your net production. Focus on net production more than gross production. Net production gives you a more accurate picture of your practice. Figure out the gap between your net production and gross production. Snippets: 0:00 Introduction. 0:51 Net production, explained. 3:26 Two questions you need to answer. 7:18 Countermeasures for low net production. 9:57 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
855: Dentistry 3.0 - A Sneak Peek Behind the Scenes – Dr. Christian Coachman 43:53

11 днів тому43:53

43:53

In this episode of Clinical Edge Fridays, Kirk Behrendt brings back Dr. Christian Coachman, founder of Digital Smile Design, to reveal his latest project, Dentistry 3.0. He explains what this new model of care is, why you need to get on board, and the future of dentistry as technology and AI rapidly evolves in this space. To learn how to stay ahead of the curve with Dentistry 3.0, listen to Episode 855 of The Best Practices Show! Learn More About Dr. Coachman: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 855: https://www.youtube.com/@actdental/videos Read Outlive by Dr. Peter Attia: https://peterattiamd.com/outlive Main Takeaways: Dentistry 2.0 is the gold standard. But we can do better with 3.0. If you haven't already, start leveraging AI. It is the future of dentistry. Don't be scared of AI. Using it will free up time for you and your team. Customized dentistry is the future. Stop with the cookie-cutter approach. A 3.0 dentist cares about more than pretty teeth. Focus on whole-body health. Humans are limited by human skills. Start leveraging technology to fill the gaps. Snippets: 0:00 Introduction. 1:24 Dentistry 3.0, explained. 10:50 The dental tech startup landscape. 13:11 Differences between Dentistry 1.0, 2.0, and 3.0. 18:35 The importance of customized dentistry. 23:44 Dentistry 3.0 is about more than aesthetics. 26:39 AI and the future of dentistry. 33:50 Final thoughts. 41:12 The upcoming Coachman-Kois event. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology.…

The Best Practices Show with Kirk Behrendt

1
854: How to Build a Team That Stays – Miranda Beeson 56:54

13 днів тому56:54

56:54

Ask yourself this: would you want to work for you? If you answered no or maybe, keep listening! To help you become a magnetic and influential leader that makes people stay, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to share four key elements to building a great, loyal team that never wants to leave. To learn how to be a leader that people want to follow, listen to Episode 854 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 854: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Read Traction by Gino Wickman: https://benbellabooks.com/shop/traction Read Primal Leadership by Daniel Goleman, Richard E. Boyatzis, and Annie McKee: https://bookshop.org/p/books/primal-leadership-unleashing-the-power-of-emotional-intelligence-richard-e-boyatzis/9050044?ean=9781422168035 Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-book Read Chasing Failure by Ryan Leak: https://bookshop.org/p/books/chasing-failure-how-falling-short-sets-you-up-for-success-ryan-leak/18543253?ean=9780785261605&next=t&next=t Read Leveling Up by Ryan Leak: https://bookshop.org/p/books/leveling-up-12-questions-to-elevate-your-personal-and-professional-development-ryan-leak/18378035?ean=9780785240990&next=t&next=t Listen to The Andy Stanley Leadership Podcast: https://andystanley.com/podcast Main Takeaways: Be clear about your vision and expectations. People stay when they are inspired. What you tolerate becomes your culture. Be intentional about what you promote. People will leave when they don't feel seen, heard, valued, and respected. Recognize your own energy. Are you inspiring or exhausting your team? Model positivity. People want to work where they feel safe and good. Support your team’s growth. People will stay where they can grow. Try a “stay” interview for insight into what will make people stay. Train yourself to say thank you. Always show gratitude. Snippets: 0:00 Introduction. 1:07 Why this is an important topic. 5:28 The leader sets the tone. 10:15 What you tolerate, you promote. 12:19 Clarity is key. 14:44 Be the chief repeating officer. 16:36 Trust is the foundation of all. 20:31 The importance of one-on-one check-ins. 26:00 Feedback is a tool for growth, not a weapon. 29:19 Support your team members’ growth. 40:11 Emit positive energy. 49:25 Final takeaways. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

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853: Metric Monday: Gross Production – Dr. Barrett Straub 15:14

15 днів тому15:14

15:14

In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to break down gross production, its challenges, and why you should take a closer look at your numbers. Think you have it all figured out? There's still more to learn! To discover what you need to know about gross production, listen to Episode 853 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 853: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Main Takeaways: Gross production is a false proxy and a useless KPI in dentistry. Remember that gross production alone doesn't tell the whole story. Know the amount of effort that's required to produce your production. Understand the difference between gross production and net production. Look at how much you're collecting — not just how much you're producing. Snippets: 0:00 Introduction. 1:01 Why gross production is the most useless number. 3:33 Challenges with gross production. 8:57 Understand your gaps. 11:15 Last thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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852: The Dental Collaboration You Can't Afford to Miss: DSD and Kois – Dr. Christian Coachman & Dr. Dean Kois 36:47

18 днів тому36:47

36:47

In this episode of Clinical Edge Fridays, Dr. Christian Coachman, founder of Digital Smile Design, brings in a very special guest. Dr. Dean Kois, son of the living legend, Dr. John Kois, shares what it’s like working with one of dentistry’s greatest, why the Kois Center was created, and about the upcoming collaboration course with DSD that you don't want to miss. If you want to become a great dentist, be sure to attend this course! To learn more about the upcoming event and how to join, listen to Episode 852 of The Best Practices Show! Learn More About Dr. Coachman & Dr. Kois: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Join Dr. Kois on Facebook: https://www.facebook.com/drkois Follow Dr. Kois on Instagram: https://www.instagram.com/koisdentistry Learn more about the Kois Center: https://www.koiscenter.com Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 852: https://www.youtube.com/@actdental/videos Main Takeaways: To be a great dentist, enroll in DSD and Kois courses! If you don't perform at a high level, dentistry will not be enjoyable. Attend the upcoming DSD-Kois event to find a mentor, if for no other reason. When you see amazing outcomes, remember that they didn't happen by accident. Learn about new technologies and how to implement them from the best in dentistry. Snippets: 0:00 Introduction. 2:44 About the DSD-Kois collaboration course. 5:21 What it’s like being Dr. John Kois’s son. 8:37 Commit to performing at a high level. 10:10 The combination of being a clinician and being a teacher. 11:56 What it’s like lecturing and working clinically with Dr. John Kois. 12:59 The amount of prep required to create a course. 15:34 Sharing the decision-making process. 16:32 Is the Kois Center well-versed in digital technology? 20:05 Why the course was put together. 28:09 The importance of collaboration. 31:34 The importance of mentor/mentee relationships. 34:43 More about the course. 36:00 Final thoughts. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. Dr. Dean Kois Bio: Dr. Dean E. Kois received his Doctorate in Dental Medicine (DMD) from Nova Southeastern University, College of Dental Medicine. He went on to specialize in prosthodontics, receiving a Certificate in Prosthodontics with a Master’s of Science degree (MSD) from the University of Washington, School of Dentistry. He then completed a two-year surgical implant fellowship (FID) at New York University, College of Dentistry. His memberships to professional organizations include the American Academy of Esthetic Dentistry, American Academy of Restorative Dentistry, American College of Prosthodontists, Pacific Coast Society for Prosthodontics, Washington State Society of Prosthodontists, and King County Dental Association. Dr. Kois continues to lecture nationally and internationally, as well as publish extensively on various topics in dentistry. He maintains a private practice limited to restorative, aesthetic, and implant dentistry in Seattle, Washington. In addition, he continues to work with restorative dentists at the Kois Center, a didactic and clinical teaching program.…

The Best Practices Show with Kirk Behrendt

1
851: Embracing Conflict for Practice Growth – Dr. Barrett Straub & Miranda Beeson 1:12:25

20 днів тому1:12:25

1:12:25

We’re taught that conflict is bad and it’s to be avoided. But what if you embraced it instead? To teach you how, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, and Miranda Beeson, ACT’s director of education, to share the tools to help you have productive conflict in your practice. Conflict is where growth happens! To start getting excited about embracing conflict, listen to Episode 851 of The Best Practices Show! Learn More About Dr. Straub & Miranda: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 851: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s To The Top Study Club (July 25, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-july-25-2025-ttt-study-club-tickets-1205497959849 Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-book Read Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen Main Takeaways: Try Dr. Straub’s 48-hour rule. When done right, conflict is the secret to building trust. Avoiding hard conversations will cost you time, money, and morale. One-on-one check-ins are critical for staying on top of potential conflict. Conflict does not mean confrontation. Approach it openly and collaboratively. Change your mindset about conflict. It can be helpful and productive, not harmful. Practice having difficult conversations. They will get easier the more you have them. Lead by example. Be first to show vulnerability and inspire your team to do the same. Snippets: 0:00 Introduction. 0:45 ACT’s TTT, BPA, BPA app, and Pro Coaching. 5:00 Why this is an important topic. 7:22 Conflict is the secret to true, authentic trust. 9:32 Conflict, further explained. 11:06 The 48-hour rule. 14:32 When done right, conflict can unlock huge potential. 15:10 The culture you have is what you allow. 18:09 Every team member has the ability to be a leader. 19:35 Be a cultural leader. 21:59 High-performing teams address challenges head-on. 25:49 Why check-ins are critical for addressing conflict. 28:16 Conflict, defined. 30:00 Patrick Lencioni’s conflict continuum, explained. 34:42 Barriers to productive conflict: Fear. 35:44 Barriers to productive conflict: Not knowing how to have tough conversations. 36:18 Barriers to productive conflict: Time. 38:08 Be clear, kind, and respected. 44:25 Barriers to productive conflict: One’s natural communication style. 47:44 How to embrace conflict in your practice. 48:57 How to embrace conflict in your practice: Mindset. 52:12 How to embrace conflict in your practice: Practice. 56:04 How to embrace conflict in your practice: Lead by example. 57:10 What if my team resists? 1:00:04 Go first and take some arrows. 1:02:11 Final takeaways. 1:05:41 Q&A: What do you do about cliques in your practice? Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.…

The Best Practices Show with Kirk Behrendt

1
850: Metric Monday: What You Really Need to Know About Gross Production Per Day – Dr. Barrett Straub 17:06

22 дні тому17:06

17:06

You learned about days open and how to track it. So, now what? In this episode of Metric Mondays, Kirk Behrendt brings back Dr. Barrett Straub, ACT’s CEO, to share another critical metric to help you work smarter, not harder. By tracking gross production per day along with days open, you will predict, meet, and eventually exceed the goals and targets for your practice. To learn the next step toward a better practice and better life, listen to Episode 850 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 850: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Main Takeaways: Before anything else, figure out what your version of better practice, better life looks like. Know your days worked and gross production per day to reach and exceed targets. PPD helps measure the productivity and efficiency of all of your providers. Your PPD tells you a story of what is going on in your practice. You want a high PPD, but it’s not just about the money. There are many countermeasures to improve PPD. Snippets: 0:00 Introduction. 0:29 Why this is an important topic. 2:31 How production per day helps track daily productivity for all providers. 4:49 Reach $1.5 million in fewer days. 7:30 Ways to increase production per day. 13:05 Final thoughts. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

1
849: Confessions of a Dental Study Club Veteran: The Life-Changing Power of Vulnerability and Collaboration – Dr. Dennis Hartlieb 48:51

25 днів тому48:51

48:51

One of the most important things you can do as a dentist is to be around other dentists. But they can't just be any dentist — they’ve got to be the best! To increase your chances of finding the best mentors and your tribe, Kirk Behrendt brings back Dr. Dennis Hartlieb, founder of Dental Online Training, to share his confessions as a study club veteran and his journey of learning from the best to becoming one of the best. To hear his advice for a fulfilling career in dentistry, listen to Episode 849 of The Best Practices Show! Learn More About Dr. Hartlieb: Send Dr. Hartlieb an email: hartliebdds@dothandson.com Join Dr. Hartlieb on Facebook: https://www.facebook.com/DennisHartliebDDS Follow Dr. Hartlieb on Instagram: https://www.instagram.com/hartliebdds Learn more about Dental Online Training: https://www.dothandson.com/home Register for DOT’s Study Club: https://www.dothandson.com/mentorship Register for DOT Fest (2025 TBD): https://www.dothandson.com/dot-fest Watch more on DOT’s YouTube: https://www.youtube.com/@DentalOnlineTraining Listen to the DOT Sharecast: https://www.dothandson.com/dot-sharecast More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 849: https://www.youtube.com/@actdental/videos Learn more about the AARD meeting (invite only): https://www.restorative-academy.com/program2 Register for the AACD meeting (April 3-5, 2025): https://www.aacdconference.com/event/5b34cc94-b65b-4163-a951-ff4ec66f1e25/conference-information-menu Register for Chicago Dental Society Midwinter Meeting (February 20-22, 2025): https://www.cds.org/midwinter-meeting/registration-information/registration-fees Main Takeaways: If you can't find a study club, create one! Don't wait around for a mentor. Go out and find them! You're not the only one — all dentists experience failures. Figure out which kind of dentistry brings you joy, then do it. It’s important to find your tribe, even if it’s a non-clinical setting. Join a study club. It’s one of the most important things you can do. Snippets: 0:00 Introduction. 3:01 Dr. Hartlieb’s background. 7:00 Go out and find your mentors. 8:04 Even the “greats” are just people. 12:32 The best places to meet the best people. 15:12 Learn from the best to be the best. 19:55 The consequences of self-talk. 24:50 Try different study clubs. 27:05 About the Essay Program. 31:53 Other great meetings to join. 35:05 Dentistry is about managing failures. 37:10 Every dentist goes through these cases. 39:56 About DOT. 44:27 Final thoughts. Dr. Dennis Hartlieb Bio: Dr. Dennis Hartlieb is a graduate of the University of Michigan School of Dentistry. He maintains a full-time practice, Chicago Beautiful Smiles, in the Chicago suburb of Glenview, Illinois. Dr. Hartlieb is an instructor at the Center for Esthetic Excellence in Chicago and is an Adjunct Associate Professor at the Marquette University School of Dentistry in Milwaukee, Wisconsin. He lectures extensively to dentists throughout the U.S. on the art and science of anterior and posterior direct resin techniques.…

The Best Practices Show with Kirk Behrendt

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848: Six Reports Every Admin Should Run – Robyn Theisen 24:22

27 днів тому24:22

24:22

Do you want to improve profitability, but don't know how? It’s easier than you think! To help you simplify the process, Kirk Behrendt brings back Robyn Theisen, one of ACT’s amazing coaches, to reveal the six reports every admin team member should run to create and maintain financial stability. Stay on track with consistent reporting! To learn how to create a system that will improve profitability, financial accountability, and timely collection, listen to Episode 848 of The Best Practices Show! Learn More About Robyn: Send Robyn an email: robyn@actdental.com Follow Robyn on ACT’s Instagram: https://www.instagram.com/actdental Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 848: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s courses and resources in the BPA: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Main Takeaways: Production reports will help you understand how productive your practice actually is. Collection reports highlight what is received, collection efficiency, and revenue gaps. Adjustment reports ensure that write-offs are appropriate so that revenue is not lost. Daily deposit reports verify that payments are properly deposited and accounted for. Reports on procedures not attached to a claim help catch overlooked procedures. Unsent claims reports ensure that claims are submitted in a timely manner. Have systems in place so that your team runs these reports consistently. It only takes 15 to 30 minutes of your time to run these reports. Snippets: 0:00 Introduction. 1:34 Why these six reports are important. 4:22 Report #1) Production reports. 7:11 Report #2) Collection reports. 8:46 Report #3) Adjustment reports. 12:24 Report #4) Daily deposit reports. 15:24 Report #5) Procedures that are not attached to a claim reports. 17:44 Report #6) Unsent claims reports. 18:33 How long will it take to run these reports? 19:32 Final takeaways. Robyn Theisen Bio: Robyn Theisen brings an entire life and legacy of dental experience to the team and every team with which she works as the daughter and sister of dentists. With almost 20 years of experience in dentistry, her roles ranged from practice management to operations at Patterson Dental to coaching teams. Robyn’s passion is empowering teams to realize that they can dramatically impact the lives of the people they serve by implementing skills and systems to remove barriers to life-changing dental treatment. She has done it for decades and does it every day with dental teams. Outside of coaching, she enjoys time with her husband, Rob, and two daughters, Emerson and Ruby. She loves traveling, music, fitness, and cheering on the Michigan State Spartans.…

The Best Practices Show with Kirk Behrendt

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847: How Tracking One Simple Metric Can Help You Work Smarter, Not Harder – Dr. Barrett Straub 16:56

29 днів тому16:56

16:56

Are you burned out and want to work less? Do you want to take more vacations? Have you wished for more time with your family? You can do all the above! In this very first segment of Metric Mondays, Kirk Behrendt and Dr. Barrett Straub, ACT’s CEO, share the most important metric you need to know for a better practice and better life. To learn about the magic metric that will help you work smarter, listen to Episode 847 of The Best Practices Show! Learn More About Dr. Straub: Send Dr. Straub an email: barrett@actdental.com Join Dr. Straub on Facebook: https://www.facebook.com/barrett.d.straub Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 847: https://www.youtube.com/@actdental/videos Register for ACT’s To The Top Study Club (April 11, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-april-11-2025-ttt-study-club-tickets-1012966789937 Register for ACT’s courses and resources in the BPA: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Main Takeaways: Time is the new rich. You only get so much of it, so use it wisely! Know the number of days you work. It’s the first step to control your time. Remove self-limiting beliefs. What you do is valuable, and patients will come. Recovery is not a reward — it’s a requirement! Stop working more than 190 days. Don't feel bad if you're working over 220 days. Slowly decrease the days you work. Snippets: 0:00 Introduction. 1:45 How many days did you work last year? 3:54 Why this metric is so important. 7:06 Days open, further explained. 8:30 Why dentists are working more today. 11:24 Take control of your time. 11:58 How to get started. 13:13 Remove self-limiting beliefs. Dr. Barrett Straub Bio: Dr. Barrett Straub practices general and sedation dentistry in Port Washington, Wisconsin. He has worked hard to develop his practice into a top-performing, fee-for-service practice that focuses on improving the lives of patients through dentistry. A graduate of Marquette Dental School, Dr. Straub’s advanced training and CE includes work at the Spear Institute, LVI, DOCS, and as a member of the Milwaukee Study Club. He is a past member of the Wisconsin Dental Association Board of Trustees and was awarded the Marquette Dental School 2017 Young Alumnus of the Year. As a former ACT coaching client that experienced first-hand the transformation that coaching can provide, he is passionate about helping other dentists create the practice they’ve always wanted. Dr. Straub loves to hunt, golf, and spend winter on the ice, curling. He is married to Katie, with two daughters, Abby and Elizabeth.…

The Best Practices Show with Kirk Behrendt

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846: How Digital Dentistry is Revolutionizing Patient Care – Dr. Christian Coachman & Dr. Marta Revilla-León 43:46

5 weeks тому43:46

43:46

To kick off this Clinical Master Series, Dr. Christian Coachman, founder of Digital Smile Design, brings in Dr. Marta Revilla-León, prolific author and Director of Research in Digital Dentistry at the Kois Center, to talk about a unique upcoming opportunity to hear from the greatest voices in dentistry. Not only will you learn how to become an advanced digital user — you will hear from the living legend, Dr. John Kois, among other dental rock stars! To learn more about this amazing course and how to be a part of it, listen to Episode 846 of The Best Practices Show! Learn More About Dr. Coachman & Dr. Revilla- León: Join Dr. Coachman on Facebook: https://www.facebook.com/christiancoachman Follow Dr. Coachman on Instagram: https://www.instagram.com/chriscoachman Learn more about Digital Smile Design: https://digitalsmiledesign.com Listen to Dr. Coachman’s podcast, Coffee Break with Coachman: https://open.spotify.com/show/4ADCrWhqsUKbHmZtkhhgoB Register for DSD Residency 1 On Demand: https://digitalsmiledesign.com/dsd-residency-1-on-demand Register for Dr. John Kois and Dr. Coachman’s Optimizing Clinical Outcomes course (March 20-21, 2025): https://www.koiscenter.com/optimizing-clinical-outcomes Follow Dr. Revilla- León on Instagram: https://www.instagram.com/martarevillaleon Connect with Dr. Revilla- León on LinkedIn: https://www.linkedin.com/in/martarevillaleon More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Episode Resources: Watch the video version of Episode 846: https://www.youtube.com/@actdental/videos Main Takeaways: Technology is more reliable and predictable than ever. Learn how to use it! You don't need to love technology, but you need to leverage technology. Focus on your dentistry, not just on what technology you need to buy. Technology means nothing without a solid, proven workflow. Don't miss this opportunity to listen to Dr. Kois! Snippets: 0:00 Introduction. 3:56 Origins of Dr. Kois and Dr. Coachman’s course. 6:41 Why you should attend this course and what you will learn. 8:17 Learn how to leverage technology. 14:13 Evidence-based digital dentistry, explained. 16:45 Technology requires a proven workflow. 19:00 Become “user 2.0”. 21:34 How Dr. Revilla-León got her job at the Kois Center. 24:50 Why Dr. Kois is the most important dentist alive. 34:44 Other key speakers at the course. 36:41 Don't miss this event! 39:14 Conclusion. Dr. Christian Coachman Bio: Combining his advanced skills, experience, and technology solutions, Dr. Christian Coachman pioneered the Digital Smile Design methodology and founded Digital Smile Design company (DSD). Since its inception, thousands of dentists worldwide have attended DSD courses and workshops, such as the renowned DSD Residency program. Dr. Coachman is the developer of worldwide, well-known concepts such as the Digital Smile Design, the Pink Hybrid Implant Restoration, the Digital Planning Center, Emotional Dentistry, Interdisciplinary Treatment Simulation, and Digital Smile Donator. He regularly consults for dental industry companies, developing products, implementing concepts, and marketing strategies, such as the Facially Driven Digital Orthodontic Workflow developed in collaboration with Invisalign, Align Technology. Dr. Marta Revilla-León Bio: Dr. Marta Revilla-León is Faculty and Director of Research and Digital Dentistry at the Kois Center. She obtained her PhD in Prosthodontics and Digital Dentistry at The Academisch Centrum Tandheelkunde (ACTA) University in Amsterdam, her MSD in Prosthodontics at the University of Washington in Seattle, and an MS in Esthetic Dentistry at the Complutense University of Madrid. Dr. Revilla-León is a specialist in digital dentistry with more than 140 publications in peer-reviewed dental journals in the last four years related to facial and intraoral scanning methods, virtual patient integration, digital implant scans with photogrammetry systems, polymer, metal, and ceramic additive manufacturing technologies, development of dental devices with Exocad, 3Shape Dental System, Blender, and artificial intelligence for dental applications. Prior to this position, Dr. Revilla-León has been the Assistant Program Director in Advanced Education in General Dentistry at the Texas A&M University in Dallas. Currently, she is also Affiliate Faculty in the Graduate in Prosthodontic Program at the University of Washington in Seattle and in the Graduate in Prosthodontic Program at Tufts University in Boston.…

The Best Practices Show with Kirk Behrendt

1
845: The Profit Blueprint: Finding Money in Your Practice – Dr. Barrett Straub 58:44

5 weeks тому58:44