How To Respond To Negative Reviews - Tech Talk - Eps 148 - Tech Business Show!

Tech Talk - Tech Business Show by Tech For Techs

On the show we will explore how people respond to negative online reviews as well as the ones people might text, email or give them verbally and how to respond correctly in order to not make yourself look bad.
In episode 148 of Tech Talk, hosts Phil Griffiths and Jenny, along with guests Will, Chris, and Ben, delve into managing negative reviews in business. The episode explores strategies for responding to feedback, emphasizing the importance of maintaining professionalism while acknowledging the emotional challenges business owners face due to personal investment in their companies. Will highlights the benefits of taking time before replying to reviews, which can enhance public perception. Chris shares experiences on handling criticism constructively, demonstrating accountability and outlining improvement steps. Ben discusses complexities in customer expectations, particularly concerning warranties and product damage.
The conversation advocates for direct engagement with customers over hasty online responses, stressing that thoughtful, personalized interactions can improve relationships and add authenticity to businesses. It also covers the need for a balanced perspective on feedback, noting that both positive and negative reviews contribute to trust. Concerns about review authenticity and patterns of dissatisfaction from one-time reviewers are addressed, alongside strategies to encourage satisfied customers to provide feedback.
Furthermore, the discussion touches on choosing between Google Workspace and Microsoft Office, pricing strategies for new businesses, and knowing when to refuse certain customers. The episode concludes with insights into upcoming tech processors, including details on the new Intel Core Ultra series and potential impacts on older models’ pricing. Overall, the episode provides valuable advice on managing customer relations and navigating the complexities of online reviews in the tech industry.
Hosts:
Philip and Jenni Griffiths
Tech for Techs
https://www.techfortechs.co.uk/
Special Guests:
Will Muir
ConsumerTec
https://consumertec.co.uk/
Ben Ashcroft
Bugs and Bytes Computing
https://bugsandbytes.co.uk/
Chris Hodgekiss
I.T. Made Simple Ltd
https://it-madesimple.uk/

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