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Beyond Costs: Championing Customer-Centric Supply Chains
Manage episode 454569998 series 3605175
Вміст надано Global Supply Chain Council (GSCC). Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Global Supply Chain Council (GSCC) або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
This episode explores the critical gap between supply chain leaders and C-suite executives on the importance of prioritizing customer experience over mere cost reduction. EY argues for the adoption of a customer-centric supply chain model that integrates advanced AI and real-time analytics to enhance responsiveness and adapt to changing customer needs. The hosts discuss the necessary cultural transformations within organizations that prioritize collaborative and data-driven approaches, aiming to elevate the supply chain from a traditional cost center to a vital strategic asset that drives customer satisfaction and business growth.
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