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Вміст надано Mike Hernandez. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mike Hernandez або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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Episode 2 - Mastering Staff Management

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Manage episode 459388999 series 3628766
Вміст надано Mike Hernandez. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mike Hernandez або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

Smoke Break - Episode 2: Building Excellence in Customer Service and Team Leadership

Episode Duration: 8 minutes

Join host Mike Hernandez for an executive-level discussion on developing a customer-centric culture and building a high-performing team in your convenience store. Learn how to implement effective systems that elevate both customer satisfaction and team performance.

Episode Overview

This episode provides managers with strategic insights on:

  • Creating a customer service framework that drives loyalty and sales
  • Developing leadership systems that empower assistant managers and staff
  • Building sustainable training programs for long-term success

Customer Service Strategy

Discover how to:

  • Implement the "Listen First, React Second" methodology across your organization
  • Create service recovery protocols that turn complaints into opportunities
  • Design role-playing exercises for team training
  • Develop metrics for tracking customer satisfaction and loyalty

Leadership Development

Learn systems for:

  • Structuring effective communication channels throughout your organization
  • Creating recognition programs that drive performance
  • Implementing cross-training initiatives that build team capability
  • Establishing conflict resolution protocols
  • Fostering a culture of continuous improvement

Management Action Items

Key implementation tasks:

  1. Audit current customer service protocols
  2. Evaluate team recognition systems
  3. Review communication structures
  4. Assess training effectiveness

Strategic Questions for Managers

Reflect on these key points:

  • How effective are your current customer service recovery procedures?
  • What metrics are you using to track team performance?
  • How can you improve your training and development programs?

Resources Mentioned

  • Visit cstorethrive.com for additional management resources and strategic planning tools

Next Episode Preview

Coming up: Advanced strategies for operational excellence and performance management.

"Smoke Break" is a weekly micro-podcast delivering strategic insights for convenience store managers. Each episode provides actionable management strategies in 10 minutes or less.

#RetailManagement #StoreOperations #LeadershipStrategy #CustomerExperience #TeamDevelopment

  continue reading

8 епізодів

Artwork
iconПоширити
 
Manage episode 459388999 series 3628766
Вміст надано Mike Hernandez. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mike Hernandez або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

Smoke Break - Episode 2: Building Excellence in Customer Service and Team Leadership

Episode Duration: 8 minutes

Join host Mike Hernandez for an executive-level discussion on developing a customer-centric culture and building a high-performing team in your convenience store. Learn how to implement effective systems that elevate both customer satisfaction and team performance.

Episode Overview

This episode provides managers with strategic insights on:

  • Creating a customer service framework that drives loyalty and sales
  • Developing leadership systems that empower assistant managers and staff
  • Building sustainable training programs for long-term success

Customer Service Strategy

Discover how to:

  • Implement the "Listen First, React Second" methodology across your organization
  • Create service recovery protocols that turn complaints into opportunities
  • Design role-playing exercises for team training
  • Develop metrics for tracking customer satisfaction and loyalty

Leadership Development

Learn systems for:

  • Structuring effective communication channels throughout your organization
  • Creating recognition programs that drive performance
  • Implementing cross-training initiatives that build team capability
  • Establishing conflict resolution protocols
  • Fostering a culture of continuous improvement

Management Action Items

Key implementation tasks:

  1. Audit current customer service protocols
  2. Evaluate team recognition systems
  3. Review communication structures
  4. Assess training effectiveness

Strategic Questions for Managers

Reflect on these key points:

  • How effective are your current customer service recovery procedures?
  • What metrics are you using to track team performance?
  • How can you improve your training and development programs?

Resources Mentioned

  • Visit cstorethrive.com for additional management resources and strategic planning tools

Next Episode Preview

Coming up: Advanced strategies for operational excellence and performance management.

"Smoke Break" is a weekly micro-podcast delivering strategic insights for convenience store managers. Each episode provides actionable management strategies in 10 minutes or less.

#RetailManagement #StoreOperations #LeadershipStrategy #CustomerExperience #TeamDevelopment

  continue reading

8 епізодів

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