Episode 2: The Art Of Customer Service And Team Management Smoke Break

Episode 2: The Art of Customer Service and Team Management

4d ago 6:18

Поширити

Вміст надано Mike Hernandez. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mike Hernandez або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

Smoke Break - Episode 2: The Art of Customer Service and Team Management

Episode Duration: 8 minutes

Join host Mike Hernandez as he shares essential insights for convenience store assistant managers on mastering the dual challenges of customer service excellence and effective team management.

Episode Highlights

This episode unpacks two critical aspects of assistant management:

Advanced customer service strategies for handling difficult situations
Practical team management techniques for motivating and leading staff

Customer Service Deep Dive

Learn proven strategies for:

The "Listen First, React Second" approach to handling upset customers
Going beyond basic problem-solving to exceed customer expectations
Training your team to handle challenging customer interactions
Converting one-time visitors into loyal customers through exceptional service

Team Management Essentials

Master the fundamentals of:

Effective communication through quick shift huddles and team meetings
Recognition and appreciation strategies that boost team morale
Cross-training techniques to develop a more versatile team
Private conflict resolution approaches that maintain team harmony
Building genuine connections with team members beyond their work roles

Manager's Challenge

This week's leadership challenge: Implement a new team recognition system. Start by highlighting one positive action from your team each day and build from there.

Quick Quiz

Test your knowledge with our customer service scenario: What's the best strategy for handling upset customers?

Answer: Listening actively before responding
Why it matters: Shows respect and provides crucial information for the best solution

Resources Mentioned

Visit cstorethrive.com for additional management resources and training materials

Next Episode Preview

Stay tuned for more management insights and practical leadership strategies in our next episode.

"Smoke Break" is a weekly micro-podcast delivering essential training content for convenience store assistant managers. New episodes every week, always under 10 minutes.

#ConvenienceStore #RetailManagement #LeadershipDevelopment #CustomerService #TeamManagement

2 епізоди