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#12 - Des Traynor, Co-Founder of Intercom
Manage episode 443901415 series 3595679
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Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor! Our Guest: Des Traynor, Co-Founder of Intercom.
What you’ll get out of this episode:
- AI-First Pivot: Intercom's rapid decision to embrace AI, starting with ChatGPT's release, and integrating human augmentation features into their customer service platform.
- Finn’s Development: How Intercom’s AI chatbot, Finn, has answered 15 million customer queries, improving response times and user satisfaction.
- Human-AI Balance: Des emphasizes the importance of seamless handovers between AI and human agents, preventing customer frustration.
- Future of AI: Des predicts software development and industries requiring extensive research, like law and medicine, will undergo major AI-driven disruptions.
- Trust in AI: Intercom focuses on maintaining trust by avoiding AI hallucinations and ensuring the bot provides reliable, fact-based answers.
To Learn More About Intercom:
Website https://www.intercom.com/
LinkedIn https://www.linkedin.com/company/intercom/
Guest's Socials:
LinkedIn https://www.linkedin.com/in/destraynor/
Show and Host's Socials:
Slice of Technology
LinkedIn: https://www.linkedin.com/company/slice-of-technology/
Jared S Taylor
LinkedIn: https://www.linkedin.com/in/jaredstaylor/
Slice of Technology is produced by Slice of Media, Inc.
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