[Perspective Series] Streamlining Franchise Success and Operations With Matt Goebel

The Customer Wins

Matt Goebel is the Founder and CEO of Woven, an all‑in‑one workplace management platform created in 2017 to help multiunit franchises streamline operations, manage people, facilities, and locations from a single system. With over 15 years of experience as a franchisor, consultant, and multiunit franchisee, Matt has gained firsthand insight into the operational gaps that challenge modern operators. Before Woven, he founded several tech ventures, including a wedding‑planning startup and a software agency specializing in franchising needs. A 2005 Purdue University graduate in computer information technology, Matt also holds Microsoft Certified Solutions Developer (MCSD) credentials.

In this episode…

Managing a business with multiple locations and frontline employees comes with a unique set of challenges. Communication silos, inconsistent operations, and disengaged deskless workers can quickly erode a brand's consistency and customer experience. How can business leaders create streamlined systems that keep all teams aligned while supporting long-term growth?

Matt Goebel, a seasoned expert in franchising and operations strategy, shares actionable insights for solving these common pain points. He emphasizes the importance of consolidating tools and systems so that frontline teams — especially those without corporate emails or consistent access to technology — can stay informed and engaged. He advocates for designing mobile-first solutions that are simple, intuitive, and tailored to support workers. Matt also highlights the power of listening to feedback from multiple user groups and iteratively improving systems to reduce burnout and increase accountability, particularly for frontline leadership.

In this episode of The Customer Wins, Richard Walker interviews Matt Goebel, Founder and CEO of Woven, about streamlining operations for multilocation businesses. Matt shares how simplifying technology for deskless teams improves consistency and scalability. He also discusses prioritizing product features, balancing innovation with real needs, and why proactive customer listening is a key part of long-term success.