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How to Lose a Driver in 10 Days
Manage episode 459560525 series 3559753
Вміст надано Andrew Winkler of Chief Trucking and Andrew Winkler. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Andrew Winkler of Chief Trucking and Andrew Winkler або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
How quickly can you lose a driver's trust? This episode serves as a valuable reminder for carriers and dispatchers to prioritize driver satisfaction and foster a supportive work environment.
Andrew reveals how a seemingly small scheduling mishap and a poor response from dispatch led to a valued driver leaving the company in just ten days. With transparency Andrew recounts the situation, highlighting the importance of clear communication, respecting drivers' time off, and taking ownership of mistakes to maintain trust and build strong relationships.
Takeaways
A single misstep can break a driver's trust.
Communication is key to maintaining trust.
Accountability and transparency are crucial in operations.
It's important to learn from mistakes to improve processes.
Driver retention is a sign of a healthy company culture.
Dispatch should prioritize drivers' home time and plans.
Taking ownership of errors can lead to better outcomes.
A driver loss should be taken personally by the company.
Check us out at Chief Carriers for more truck drivers resources.
This podcast is produced by Two Brothers Creative.
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