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Episode 230. Handling Conflict with Customers and Coworkers
Manage episode 434379574 series 3558134
Вміст надано Trevor Matthews. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Trevor Matthews або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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In this conversation, we’re talking about how to handle conflict with customers and coworkers. It’s a topic refrigeration professionals face all the time, and a soft skillset that’s required to advance your careers and build stronger relationships within the industry. Here, we cover strategies and actionable advice for developing emotional intelligence, communication skills, empathy, and how to maintain a calm demeanor during heated discussions.
In this conversation, we'll discuss:
-Active listening and effective communication
-Crucial conversation education
-Common conflict responses
-Understanding what root cause of the conflict
-Empathy and problem solving
-Handling uncomfortable conversations
-Reflecting on conflict situations
-Addressing workplace discrimination
-Power of negotiation
-Emotional intelligence
Helpful links & resources:
Free Download: Dale Carnegie’s Golden Book
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