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News Update: Vulnerable Customers, AI Innovations and Market Scrutiny
Manage episode 419830001 series 3492818
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In this episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO) discuss the latest credit and finance stories such as vulnerable customer identification and OpenAI's voice assistant. They also touch on the ethics and privacy concerns surrounding AI and data usage, the scrutiny of payment system regulators, and the potential of on-device computing.
Takeaways
Identifying vulnerable customers and managing conversations appropriately is crucial in the credit industry.
Telecom customers often turn to their service providers for information about debt support.
MasterCard and Visa are facing scrutiny over their market dominance and fees.
Klarna is using AI to draft legal contracts and its employees are using AI tools for communication and marketing.
OpenAI has released an impressive voice assistant, but there are concerns about the ethics and privacy of AI and data usage.
Visa is introducing initiatives such as flexible credential, tap to confirm identity, and data tokens to enhance payment experiences.
On-device computing and personal AI assistants are becoming more prevalent, but trust and control over data usage are important considerations.
Chapters
00:00 Introduction and Webio finalist for Credit Award: "Best Technology Provider – Vulnerable Customer Identification"
01:44 General Industry News: Credit Card Balances and Telecom Customer Debt Support
04:07 Scrutiny of MasterCard and Visa
05:05 Klarna's Use of AI in Legal Contracts and Communication
12:19 Visa's Initiatives to Enhance Payment Experiences
14:14 OpenAI's Impressive Voice Assistant and Ethics Concerns
20:51 The Future of AI and Personal AI Assistants
23:57 Conclusion and Invitation to Explore Webio's Interviews
Sources
https://www.creditstrategy.co.uk/creditawards/credit-awards-shortlist
https://www.credit-connect.co.uk/news/outstanding-balances-on-credit-cards-continue-to-increase/
https://www.credit-connect.co.uk/news/telecoms-customers-turning-to-their-providers-for-debt-advice/
https://www.ft.com/content/e3e6a1d6-f412-4ee7-95af-be95db2c0c37
https://www.celent.com/insights/263739649
Produced by: Webio
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