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Вміст надано AFSA Membership and American Financial Services Association. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією AFSA Membership and American Financial Services Association або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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AFSA Extra Credit Podcast
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Вміст надано AFSA Membership and American Financial Services Association. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією AFSA Membership and American Financial Services Association або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
…
continue reading
79 епізодів
Відзначити всі (не)відтворені ...
Manage series 3377521
Вміст надано AFSA Membership and American Financial Services Association. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією AFSA Membership and American Financial Services Association або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
The AFSA Extra Credit Podcast is a quick take on the consumer credit industry from the professionals who work in it every day.
…
continue reading
79 епізодів
Усі епізоди
×In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Stephen McDaniel, CEO of F&I Sentinel, about a critical question: why do so many F&I product refund solutions fail? Stephen and Dan explore the complexities of the refund process and the real-world consequences for lenders who don't get it right. They also break down some of the most common mistakes lenders make along the way. Stephen also looks into his crystal ball to discuss the future of refunds and what to look for when choosing a solution for your organization. Speakers: Stephen McDaniel, CEO, F&I Sentinel Dan Bucherer, Host, AFSA Reminder: Registration is now open for AFSA's Annual Meeting in Washington, D.C., from October 26-29. Visit annual.afsaonline.org to learn more. Follow AFSA for the latest updates: Twitter: @AFSA_DC & @AFSA_SGA LinkedIn: American Financial Services Association Blog: afsaonline.org Have a question or want to suggest a guest? Reach out to us at membership@afsamail.org . Listen now or find the AFSA Extra Credit Podcast on your favorite podcast platform.…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with the Presidents of the AFSA Education Foundation EDGE and Leadership Development programs. Sandena Peterson, Chris Reyes and Alan Noel share their perspectives on the importance of both THE EDGE and Leadership Development Program as well as some of the things they’ve learned. They also share some of the highlights of being elected President by their peers. The 2025 EDGE program will be held at Mercer University in Atlanta, June 22-27. The 2025 Leadership Development Program will be held from August 9-16 at the Rizzo Conference Center near UNC in Chapel Hill, North Carolina. Registration for both programs is open now. To register and learn more, visit afsaef.org/ leadership. Speakers Sandena Peterson , Security Finance, THE EDGE (Education, Development, Growth, and Enrichment) Year 1 President. Chris Reyes , Brundage Management/Sun Loan THE EDGE Year 2 President. Alan Noel, Mariner Finance, UNC Leadership Development Program President. Host Dan Bucherer , Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on LinkedIn. The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, host Dan Bucherer chats with Brian Koprowski, CEO of DataScan, which works with finance companies on wholesale financing and inventory risk management across the entire loan lifecycle. See that title? Kind of right in the wheelhouse. Brian and Dan touch on how the commercial lending landscape has evolved, some of the challenges associated traditional lending models and the value that integrated systems can provide. They also talk briefly about the role of AI, proactive risk management with predictive analytics and how to strengthen dealer relationships alongside those of the consumer. Speaker Brian Koprowski, CEO, DataScan Host Dan Bucherer, Sr. Dr. Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
It's been a minute, but the AFSA Extra Credit Podcast is back for 2025 with fresh takes, knowledgeable experts and crucial conversations on the consumer credit industry. In our first conversation of the year, Dan Bucherer chats with Bryan Chance and Katie Johar of Ernst & Young (EY) and Eva Kellershof of NETSOL on the evolving vehicle purchasing landscape and the direct-to-consumer (DTC) model. Brian and Katie take a deep dive into the impacts of the DTC model, what it could mean for business, the importance of a seamless customer journey and how the model can (and crucially, might not) deliver. Eva talks about the crucial role that dealerships play in the vehicle purchase process and shares some cautionary observations and lessons learned from the European perspective. And, because it seems like they're involved with everything, our panel touches on AI and EVs. Special thanks to NETSOL for sponsoring this conversation. Learn more at https://netsoltech.com . Guests Bryan Chance , Global Client Service Partner, Global Connected Tech & Urban Mobility Leader, EY Katie Johar, Americas Automotive, Captive, and Equipment Finance Leader, EY Eva Kellershof, VP Sales North America and Europe, NETSOL Host Dan Bucherer , Senior Director, Member Services & Engagement, AFSA ------------------------------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you get your podcasts.…
In this episode of the AFSA Extra Credit Podcast, we’re chatting with Steve Murphy, Director of Marketing with PayNearMe, who you may know as the sponsor of the puppies at AFSA conferences. Did you also know they do payments? Technology and the payments industry is moving so quickly that it’s important to sit down and take an overview of the state of play every now and again. Steve and I talk about how customers are using payments technology, what their expectations are and how regulatory considerations are making things more complicated. We also take a bit of a detour to chat about AI and cover some of the things that lenders need to consider when they’re shopping around for payment platforms in 2024. PayNearMe Buyer's Guide: Choosing Your Next Payments Provider ---------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by Dustin Wesner, Vice President of Product Management with Odessa. With more than 25 years of auto experience, Dustin knows a thing or two about contracting and works closely with Odessa clients to joins us to share his best practices for contracting in 2024 and how lenders can alleviate bottlenecks and level up the customer purchase journey. Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us. Click to listen or find the AFSA Extra Credit Podcast anywhere you listen.…
In this episode of the AFSA Extra Credit Podcast, we’re joined by David Ralstin, Vice President, Chief Information Security Officer for Allied Solutions. His role provides governance, accountability, and trusted advisory services for technology risk management and information security controls at Allied. Artificial intelligence has been around as a technology since the 1950's, and its most recent development with generative AI (GenAI) tools like ChatGPT, Gemini, and Copilot have thrust decades of research into the spotlight. Just like any tool, attackers can and have been using GenAI tools to enhance their operations to great effect. But security professionals can also leverage GenAI for their own benefit. The cat and mouse game continues with a new tool. Who will win? Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at membership@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Suzi Straffon , Director, Finance Company Markets with Allied Solutions Suzi has had a successful career because of her tenacity and importance she places on learning, particularly from her mentors. She chats with Danielle Fagre Arlowe, SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor. ------- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Rochelle McClanahan , Chief Financial Officer/Compliance Officer with Brundage Management/Sun Loan. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and touches on the importance of having a mentor.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Lisa Verdun , Senior Fraud Consultant with Point Predictive. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
The AFSA Extra Credit Podcast Industry Icon series continues, featuring outstanding female leaders in the consumer credit industry. This episode features Ginger Herring, President & CEO of 1st Franklin Financial. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Darcy Locke , Vice President, Head of Consumer Finance Sales with ACI Worldwide. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and where she sees the industry in the next decade. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Mara McNeill, President & CEO of Toyota Financial Savings Bank. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and about her three careers - military, legal and then financial services - have shaped her views. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Marguerite Watanabe, President, Connections Insights. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who her influences are, and the importance of knowing your value. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. This episode features Kristin Miller , SVP, General Counsel & Compliance Officer with Global Lending Services. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA is celebrating Women's History Month with a special Extra Credit Podcast series, Industry Icons, featuring outstanding female leaders in the consumer credit industry. Our first episode features Tanya Sanders , Head of Wells Fargo Auto. She chats with Danielle Fagre Arlowe , SVP of AFSA, on how she ended up in the industry, who are influences are, and the responsibility she feels she has to help the next generation of female leaders. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
In this edition of the AFSA Extra Credit Podcast, we chat with Lena Bourgeois, SVP & General Manager of Automotive & Insurance with Equifax about alternative data. It’s a term that gets thrown around a lot but Lena gives us the download on what it is, what it can do for your business and most importantly, how it can increase credit access for consumers. We also touch on how bringing alternative data into your business processes can help you weather our current economic uncertainty. ------ Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
In this edition of the AFSA Extra Credit Podcast, we chat with Robert Steenbergh , Founder & CEO of AutoPayPlus which offers consumers a flexible auto financing schedule that matches payments with paychecks. We have a broad conversation about Robert’s journey, the benefits of changing the perspective on how consumers pay for vehicles and the importance of affordability. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
AFSA member companies are generally very good at marketing their own products and services. What about your company? Are you telling prospective hires and current employees why they should work with you? Terri Horn , Managing Director with People Strategies joins us again to share her findings and best practices on creating and developing your company’s value proposition. And, its more important than ever as the economy remains unstable and inflation sticks around. In this episode we talk about how do get started developing your company’s value proposition, why it’s important and an important note about the departments and people you need involved. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
This episode of the Extra Credit Podcast is Part Two of our conversation with, Philip Bohi , VP of Compliance Education and Dr. Adam Gailey , Principal in the Financial Economics Practice at Charles Rivers Associates, on getting your Fair Lending house in order. In the last episode, Dr. Gailey and Philip discussed the things that you can control, like underwriting, servicing and other processes. In this episode, the two compliance experts discuss what you cannot and what’s coming down the pike.…
In this episode of the podcast, Philip Bohi , VP of Compliance Education talks with Dr. Adam Gailey , Principal in the Financial Economics Practice at Charles Rivers Associates, on getting your Fair Lending house in order and looking carefully at questions surrounding things you can control like underwriting, buy rate setting and servicing. State and federal regulators are examining underwriting practices, rate-setting and servicing more than ever before. Dr. Gailey has worked on numerous DOJ and CFPB investigations, class-action lawsuits, and regulatory compliance cases, that typically involve providing statistical and economic analyses of large amounts of data focusing on issues related to the use of overdraft protection, indirect auto finance, redlining, and fair lending. A second episode, coming next week, will delve into what you can’t control and what to expect next.…
In this episode of the AFSA Extra Credit Podcast, Dan chats with Stephen McDaniel, Co-founder & CEO with F&I Sentinel and Rick Hackett , Board Member with F&I Sentinel and former Assistant Director at the Consumer Financial Protection Bureau. We pick Stephen’s brain on some of the strategies companies can use to ensure F&I compliance is front of mind. We also take advantage of Rick’s unique expertise and view into the Bureau to look at what they might be thinking on the F&I front. Be sure to check out the webinar slide deck that Stephen & Rick did with AFSA a few weeks ago. This isn’t one to miss.…
In this edition of the AFSA Extra Credit Podcast, Dan chats with Melinda Zabritski , Senior Director for Experian's automotive financial services team. She swings by to give listeners a look into what we can glean from Experian's Q4 State of Automotive Finance report . She also looks at affordability and uses her crystal ball to see what what be coming down the pike in the Q1 report. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
In this edition of the AFSA Extra Credit Podcast, we tackle the soon-to-be-effective FTC Safeguards Rule. Dailey Wilson , Attorney with Hudson Cook joins us to give us the 35,000 foot view of the rule, some of the nitty gritty that companies will have to get into and who exactly is covered (hint, its most folks). Dailey also discusses some of the unintended consequences of the rule and talks about what to expect next. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
The experts from Manatt, Phelps & Phillips are back to discuss the Consumer Financial Protection Bureau's (CFPB) registries on terms and conditions and "bad actors." We dive deep on what each registry is, the motivation for their promulgation, the impact they could have on consumers who need credit and the constitutionality of the Bureau in the first place. Bryan Schneider Joe Reilly Mahul Madia ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
Affordability and creditworthiness are two key factors - really the two key factors - that determine whether Americans can get access to the credit they need. Unfortunately, rate caps have made affordable credit, especially those who have a challenging credit report, far more difficult to get in many locations. In this episode of the Extra Credit Podcast, Dan Bucherer chats with Spencer Slade of PTS Financial Services about both of these factors and how lenders need to adapt to continue to reach their customers. PTS offers a vairety of different products that help lenders and consumers alike, like GAP protection, auto club memberships and tax services. ----- Don’t forget to follow AFSA on Twitter @AFSA_DC and @AFSA_SGA and on Linkedin . The blog at afsaonline.org is also a great resource for the most up-to-date news. If you’ve got questions or you’d like to suggest a guest, please shoot us an email at communications@afsamail.org or tweet at us.…
In this episode of the AFSA Extra Credit Podcast Dan chats with Olivia Moseley , Distrct Manager with Heights Finance and the Year 1 President of AFSAEF's The EDGE program. Olivia shares how valuable the program was to her and highlights some of the key reasons she thinks all AFSA members should consider it a must-attend program for rising industry leaders. Registration for The EDGE and AFSAEF's Leadership Development Program is now open. Head to afsaef.org to learn more and register.…
AFSA SVPs Celia Winslow and Danielle Arlowe recently appeared on he Auto Remarketing Podcast with Nick Zulovich of Auto Finance News. Celia & Danielle discussed the latest developments on the federal and state level, respectively, in connection with actions by lawmakers and regulators. Special thanks to Nick and the team at SubPrime Auto Finance News for letting us republish the conversation here. Learn more about the Auto Remarketing Podcast and subscribe today.…
In this episode of the AFSA Extra Credit Podcast Dan chats with Terri Horn, Managing Director of People Strategies, a boutique firm specializing in executive search, recruiting, and Human Resources consulting. We cover one of the hottest topics in financial services and the economy broadly right now: recruitment and retention. Terri shares some of what she learned over the course of her career matching job seekers with companies. Dan and Terri dive deep on recent research surrounding what prospective employees are looking for, what they expect to have in an employer/employee relationship and ways you can take your HR efforts to the next level. For more information, visit mypeoplestrategies.com or get in touch with Terri directly at terri.horn@searchproin.com .…
In this episode of the AFSA Extra Credit Podcast Dan chats with Justin Davis, VP of Product Delivery and Frank McKenna, Chief Strategist with Point Predictive about the uptick in fraud as we come out of the pandemic and the economy remains turbulent. They also talk about what kind of fraud we're really seeing in the market. Hint? It's not a concerted effort by criminals. Justin Davis Frank McKenna PointPredictive.com…
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