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The importance of Customer Education & Community in L&D
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Вміст надано The Virtual Training Team, Catherine Nicholson, Will Clarke, Jemma Gordon, and Laura Clarke. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією The Virtual Training Team, Catherine Nicholson, Will Clarke, Jemma Gordon, and Laura Clarke або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In this week's podcast, we discuss Learning Science Weekly's Episode 12 where host Julieta Cygiel , who has a PhD in Customer Experience discusses the topic with community leader Sumeru 'sumo' Chatterjee.
Themes to discuss:- We all agree that we learn from failure. Why don’t we want our customers to fail, why do we bother educating them?
- “Educating is everyone’s job.” – we all have different roles in this:
- How can sales educate our clients before they become clients? How can you set them up for success?
- Design Studio – as the people who create the product, what can we do?
- Who else is involved?
3. Community - They mention in the podcast that they have this slack channel for customer education professionals with people from diverse background, and this seems to be a very beneficial thing for them, they learn a lot from each other.
- Are there any communities like this in the L&D space or perhaps communities relating to your role, e.g. Business Development, Instructional Design? Why are they beneficial?
- We’re a small company, which means we really interact with the whole team. As a consequence, we get to collaborate with people with different roles and background. How has this impacted your own learning and development?
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