The importance of Customer Education & Community in L&D


Manage episode 291823566 series 2922371
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In this week's podcast, we discuss Learning Science Weekly's Episode 12 where host Julieta Cygiel , who has a PhD in Customer Experience discusses the topic with community leader Sumeru 'sumo' Chatterjee.

Themes to discuss:
  1. We all agree that we learn from failure. Why don’t we want our customers to fail, why do we bother educating them?
  2. “Educating is everyone’s job.” – we all have different roles in this:
  • How can sales educate our clients before they become clients? How can you set them up for success?
  • Design Studio – as the people who create the product, what can we do?
  • Who else is involved?

3. Community - They mention in the podcast that they have this slack channel for customer education professionals with people from diverse background, and this seems to be a very beneficial thing for them, they learn a lot from each other.

  • Are there any communities like this in the L&D space or perhaps communities relating to your role, e.g. Business Development, Instructional Design? Why are they beneficial?
  • We’re a small company, which means we really interact with the whole team. As a consequence, we get to collaborate with people with different roles and background. How has this impacted your own learning and development?
4. Creating a movement – what do we as a company stand for and what don’t we stand for? (example from podcast: learning needs to be scientific.)

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