))
4 Rules For Improving The Customer Experience With Gail And Bruce Montgomery
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on June 28, 2024 10:58 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 337887438 series 2686684
Вміст надано Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Betsy Westhafer and Tony Bodoh, Betsy Westhafer, and Tony Bodoh або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Meet Gail and Bruce Montgomery. They are the high-energy co-founders of ExperienceYes, a truly one-of-a-kind business, set out to bring fun into organizations that want to improve trust, relationship-building, and EQ to make higher-performing teams. With similar backgrounds in professional acting, singing, and dancing in New York City, they both made their way into the corporate world. Gail and Bruce found a way to bring these two very different worlds together in 2013 when they launched ExperienceYes.
In this episode, Gail and Bruce generously share their 4 rules for improving the customer experience using Improv.
4 Rules for Improving Customer Experience (using Improv)
1. Say “yes, and” more.
2. Listen with the intent to learn and serve.
3. Support teammates at all costs.
4. Trust your instincts.
The goal of their sessions is to use applied Improv to make you uncomfortable (in a safe space), so you can start getting comfortable during ambiguity. And laughter. A lot of laughter.
56 епізодів
Поширити
