362: The Secrets Behind The Magic Castle w/ Hervé Lévy, CCM, CCE

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Ever wondered what it takes to orchestrate a seamless experience at one of the most iconic magic clubs in the world? Join us as we uncover the fascinating journey Hervé Lévy, CCM, CCE, the mastermind behind the operations of the Magic Castle. From his beginnings at the Griffin Club, where he led a $25 million renovation, to his current role as General Manager and Chief Operating Officer at the Academy of Magical Arts, Irv shares the secrets and strategies that keep the magic alive for 550 nightly guests. Learn how he navigates the unique challenges of managing 200 employees in a meticulously programmed environment and the innovative solutions he implemented to enhance internal communication and staff relations.
In this captivating episode, we dive into the daily intricacies and unexpected surprises of running a prestigious and busy magic club. Hervé reflects on his extensive career transformation, offering insights into his transition from hotels and restaurants to the world of private clubs. Discover the importance of detailed planning, the orchestration needed for smooth guest experiences, and the pivotal role of an HR department in maintaining operational harmony. This is a must-listen for anyone interested in the behind-the-scenes magic of club operations and the leadership genius who has revolutionized every club he has touched.
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Розділи

1. Magic Castle Operations and Transformation (00:00:00)

2. Club Operations and Career Transformation (00:04:11)

3. Magic Castle Club Operations and Challenges (00:15:27)