Can larger agencies still offer a personal service?

PM Collective - The ART of property management

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Is it possible to be a large agency AND offer your clients a personal service? Join us for a conversation with Deb Gidman from Resident Property, who shares her previous career from managing 200 properties to a staggering 5,500. Deb is now a solo operator and her expertise in office management, acquisitions, and integration provides a unique perspective on the dynamics between larger and smaller property management agencies.
Our discussion also uncovers the complexities of providing personal service within large real estate agencies. Through engaging stories, Deb emphasizes the importance of attention to detail and end-to-end management, illustrating the role of remote professionals in streamlining tasks. Communication with landlords emerges as a critical aspect, especially during vacancies or management transitions. In a world where operational efficiency often conflicts with personal service, Deb shares how "good news calls" and tailored communication methods can enhance client relationships while maintaining a balance.
As businesses grow, so do the challenges of team dynamics and client experience. Deb and I explore strategies for managing these challenges, highlighting the importance of consistent processes and the personal touch.
We talk about the benefits and challenges of both small and large teams, where a single main client contact and a mindset of working as if for oneself can significantly enhance service.

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Розділи

1. Growth Strategies in Property Management (00:00:00)

2. Client Communication and Personal Service (00:13:33)

3. Team Dynamics in Property Management (00:21:03)

4. Enhancing Client Experience in Larger Teams (00:27:25)