#140 - Navigating the ServiceTitan KPI Minefield with Danny Peavey

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In this episode of Owned and Operated, hosts John Wilson and Jack welcome back Home Service Engine Founder Danny Peevey to discuss the complexities and challenges of making KPI, data-driven decisions in the home services industry.
What starts with a talk on the importance of site visits and peer comparisons then turns to the complexities of ServiceTitan and the importance of knowing what to do with all that data. Do your employees know how to effectively use KPIs and the data you’re gaining from your business?
Learn more about Sagan Passport and what it can do for your home service business hiring needs:
Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Danny Peavey: @heydannypeavy on Twitter
Learn More About Home Service Engine Here
Learn More About What ServiceTitan Can Do For Your Business
Special Thanks to Avoca AI Coaching and Training
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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

Розділи

1. Introduction (00:00:00)

2. Sagan Passport and Overseas Hiring (00:00:31)

3. Danny Peavy of Home Service Engine (00:01:26)

4. The Power of Site Visits (00:02:28)

5. Making Data-Driven Decisions in ServiceTitan (00:04:56)

6. The Messiness of Data (00:07:17)

7. Key Metrics and KPIs (00:10:39)

8. The Importance of Peer Comparison (00:15:32)

9. Launching the Home Service Scorecard (00:24:22)

10. Farewells (00:27:14)