Exploring Organizational Culture and Leadership with Chick-fil-A's Mark Miller

New Horizons: True Stories Told in the Metaverse at the Killer Bee Studios

Immerse yourself in the rich world of organizational culture with our esteemed guest, Mark Miller, the vice president of Chick-fil-A and best-selling author. As we dive into his latest book, 'Cultural Rules', we explore the profound impact culture has on the success of a company, and how to navigate the challenges of creating and sustaining a healthy one, especially amidst the pressures of a pandemic. Uncover the disconnect between what leaders say versus what they prioritize and learn how to escape the quicksand of busyness, fear, fatigue, and aimlessness.
Our conversation takes us further into how culture pertains to game design, with Mark shedding light on the inspiration behind the circle on the cover of his book. This 'magic circle' symbolizes an environment where judgment is suspended, full engagement is encouraged, and enjoyment is the ultimate outcome. We also contemplate how distractions can hinder a positive culture and overall performance.
Hold tight for the Q&A session, where our guests share their thoughts on managing culture, motivating employees, and leading teams. We tackle the importance of role clarity, the steps to address toxic cultures, and how leaders can step in when employees are on the brink of burnout. With tips on leading without a title or responsibility, identifying gaps in an organization's culture, and the importance of lifelong learning, this episode is a treasure trove of wisdom for any leader or aspiring leader. Don't miss out on our enlightening conversation with Mark Miller.

Links mentioned during this episode:

• http://LeadEveryDay.com

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