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The Art of the Initial Consultation: Building a Winning Foundation
Manage episode 452069013 series 2163778
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In this powerful episode of the Schofield Chiropractic Training Podcast, SCT Coach Dr. FJ Schofield reveals the often-overlooked power of a well-executed initial consultation. Just as the offensive line sets up the quarterback for success in football, a strategic consultation lays the foundation for every patient's journey in your office. Dr. FJ outlines six essential skills—empathy, rapport, active listening, asking insightful questions, matching and mirroring, and sincerely thanking each patient for choosing your care. These fundamentals aren’t just techniques; they’re keys to unlocking deeper patient trust and long-term commitment.
Dr. FJ dives into why connecting with each patient's real-life challenges and understanding their unique concerns are critical for avoiding future setbacks and boosting patient satisfaction. He shares actionable insights on handling patient objections, overcoming limitations, and understanding their true motivations—ensuring that your consultations not only gather information but also set the stage for transformative care. For solo practitioners, Dr. FJ emphasizes the importance of owning this process, and for growing practices, he discusses when and how to effectively delegate consultations to focus on patient adjustments.
Whether you’re an experienced chiropractor or just starting out, this episode will leave you with renewed clarity on how to harness the consultation as a "reconnaissance mission" that can uncover each patient’s genuine goals. Expect practical, emotional, and professional insights to take your consultations to the next level—setting the stage for exceptional patient outcomes and a thriving practice.
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