119: Two words that are PREVENTING your team from being accountable
Manage episode 426688485 series 3583831
In trying to build connection with our team and get them to do something, we often use two fateful words that shoot ourselves in the foot: I NEED.
Something that is an expectation of a role on your team isn't a need, it's an expectation. It's part of that person's job. By saying "I need," you are asking them to be accountable to you, almost as if they are doing you a favor, as opposed to being accountable to their job. In episode 118 of Managing Made Simple, I talk about how this shows up and what to say instead.
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