Public services after the pandemic: how to scale up successful changes

Institute for Government

From court hearings to GP appointments, education to social care, the coronavirus crisis has had a huge impact on the way public services are delivered. Years of innovation have taken place in a matter of months, with many of the most successful changes developed locally and by frontline staff. So what can central government do to embed, support and successfully scale up these new approaches in public services delivery? What tools does Whitehall need to facilitate transformational change across the public sector and how can the public sector collaborate with other sectors to achieve a shared goal? What role can recent changes play in the recovery from the pandemic? And what lessons can be learnt from the way changes have been introduced in response to the pandemic? On our panel to discuss these issues were: Lord Victor Adebowale, Chair of NHS Confederation Dr Henry Kippin, Director of Economic Growth at North of Tyne Combined Authority Kirsty McNeill, Executive Director of Policy, Advocacy and Campaigns at Save the Children Chris Clements, Director at Social Finance The event was chaired by Nick Davies, Programme Director at the Institute for Government.