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Creating an Amazing Customer Experience
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Manage episode 151199586 series 1019835
Вміст надано AMT - The Association For Manufacturing Technology. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією AMT - The Association For Manufacturing Technology або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
In today’s commoditized world, your customer’s experience with you can make or break your future relationship. Listen to Steve Miller interview customer service and experience expert, Shep Hyken, about how you can deliver an amazing customer service experience that turns satisfied customers into customer evangelists. Our most powerful weapon against our competition is the experience and service we deliver. We want loyal customers who will talk about their great experiences with their friends. Shep will introduce you to the concept of creating Moments of Magic®, a concept for managing every customer interaction. Speaker/Host: Steve Miller TheAdventure.com
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