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Customer Success Programs at Iterable & AutogenAI with Eloise Salisbury
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Eloise (Shuttleworth) Salisbury, newly named Chief Customer Officer at AutogenAI, recounts lessons from 5 years of building Iterable's customer success program from the ground up, how she's approaching her first 90 days in a new CS leadership role, and why she founded Women in SaaS.
What does it take to build an enterprise-level customer success program?
Eloise Salisbury, Chief Customer Officer at AutogenAI, joins us this week to break down what she learned scaling Iterable's customer success program.
Eloise joined Iterable, a cross-channel marketing enablement platform, after their Series B.
In her five years with the company, she scaled their CS to an international audience, introduced an enterprise CS and implementation track, which ultimately helped the company grow to a $2 billion valuation.
In today’s episode, Alex and Eloise discuss:
- how to build mid-market and enterprise CS teams
- what makes an ideal CS/sales relationship
- how she's approaching the first 90 days at AutogenAI
- why she founded Women in Saas (and her advice for women in tech leadership)
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