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Jordan Birnbaum (The Strategic Power of Empathy at Work)
Manage episode 454085726 series 3613922
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In this episode, Gillian Grefe, Michelle Lee, and Jordan Birnbaum explore the evolving role of empathy in the modern workplace. The conversation opens with lighthearted discussions on art, pets, and favorite interview questions before diving into the deeper topic of empathy as a transformative force in business. Jordan underscores empathy’s strategic value across various roles, including sales, marketing, and leadership, while also examining how narcissism can obstruct authentic connections.
The trio discusses how remote work has altered the way empathy is practiced, with Jordan offering actionable advice for leaders on how to effectively “read the room” in virtual settings. They address the complexities of bringing empathy into workplace interactions, emphasizing its impact on team cohesion and overall well-being. Jordan and Gillian also discuss the challenges of maintaining empathy in toxic environments and the importance of setting healthy boundaries. Ultimately, the conversation highlights the power of empathy in fostering genuine human connections, improving team dynamics, and enhancing workplace culture.
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