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Delivering Digital Client Onboarding for Better Client Experience
Manage episode 336078283 series 3105700
Вміст надано Fenergo. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Fenergo або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Fenergo and Accenture join forces to present a target operating model for how commercial and business banks can design their digital client journeys from end-to-end to deliver a better client experience throughout initial client onboarding and throughout the entire client lifecycle.
In this podcast, you'll learn:
- The top trends in digital transformation and client experience
- Expected regulatory changes in 2019/2020 impacting Client Lifecycle Management
- Target Operating Model: How to design and implement a frictionless, straight through client journey from initial onboarding to ongoing lifecycle management, including the key digital technologies that will make this happen e.g. eSignatures, digital ID&V, biometrics etc.
- Live Demo: What a digital, well-orchestrated and connected Client Onboarding & Lifecycle process looks like
Speakers:
Conor Coughlan - Chief Marketing Officer, Fenergo
James Follette - Global Head of Commercial, Business and Retail, Fenergo
Rachel Woolley - Global AML Manager, Fenergo
Jonathan Jones - Principle Director, Accenture
Philippe Guiral, Managing Director, Accenture
To learn more about Fenergo's Client Lifecycle Management solutions check out our solutions page here.
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