Value-Driven Hospitality - Casey Lavin - Defining Hospitality - Episode # 184

Defining Hospitality

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/

In this episode, Dan Ryan explores the deeper significance of hospitality with guest Casey Lavin, President of Beemok Hospitality Collection (BHC). They discuss the importance of culture, values, and intentionality in the hospitality industry, emphasizing the need for genuine care and empathy. Casey shares insights from his extensive career, including his experiences in renowned establishments such as Ritz Carlton and Sea Island, and delves into BHC's vision and mission. The conversation highlights the transformational power of mindset, the role of intentional leadership, and the long-term impact of creating meaningful experiences in hospitality.

Takeaways:

• Incorporate company values and vision into daily operations and communications to foster a purpose-driven culture.
• Conduct daily huddles or lineups where at least 51% of the time is dedicated to discussing cultural and philosophical topics. Share core value stories, celebrate achievements, and remind the team of the larger purpose behind their work.
• Make orientation sessions meaningful by integrating the company’s vision, mission, and values, and end with a strong call to action, confirming the new hires' commitment.
• Regularly conduct colleague engagement surveys to gauge alignment with company values and gather feedback on areas for improvement.
• Develop tools like a “Daily Intentions Card” for employees to keep, which includes the company’s vision, mission, values, and daily intentions.
• Encourage a mindset of intentionality where every action and decision is aligned with the company’s purpose.

Quote of the Show:

“ We're going to achieve excellence and we're not going to stop until we get there. It might take 20 years, but if that is our goal, then let's be unrelenting in getting there.” - Casey Lavin

Links:

• LinkedIn: https://www.linkedin.com/in/caseylavin/
• LinkedIn: https://www.linkedin.com/company/bhc-charleston/
• Website: https://bhc.com/
• Instagram: https://www.instagram.com/thebhcteam/

Shout Outs:

• 0:52 - Ritz Carlton https://www.ritzcarlton.com/
• 0:52 - Kiaweh Island Golf Resort https://kiawahresort.com/
• 0:54 - Greenbrier https://www.greenbrier.com/
• 0:55 - Sea Island https://www.seaisland.com/
• 3:20 - Danny Meyer https://www.ushg.com/team/danny-meyer
• 8:34 - Verne Harnish https://www.linkedin.com/in/verneharnish/
• 13:08 - Ben Navarro https://en.wikipedia.org/wiki/Ben_Navarro
• 20:32 - New England Patriots https://www.patriots.com/
• 33:33 - St Michael’s https://www.st-michaels.org.uk/
• 33:50 - Vatican https://www.vatican.va/content/vatican/en.html
• 43:30 - Meeting Street Schools https://www.meetingstreetschools.org/
• 48:24 - Meriwether’s https://merig.com/
• 55:06 - The Cooper https://www.thecooper.com/
• 56:59 - The Charleston Place https://charlestonplace.com/

Ways to Tune In:

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Transistor: https://www.defininghospitality.live/