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184: Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring
Manage episode 458940001 series 2794944
Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer satisfaction than surveys. John shares the best KPI’s and how every business should have an ROX (Return on eXperience)Dashboard.
Learn:
- What’s wrong with customer surveys
- Why customer surveys are not the most important thing a company should be measuring
- What are the top CX metrics you should measure and hold everyone accountable for
- How to create a ROX (Return on Experience) Dashboard
- When to use customer surveys
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
187 епізодів
Manage episode 458940001 series 2794944
Chief Revolution Officer John DiJulius discusses how today customers are suffering from survey fatigue. There may be better ways to measure your customer satisfaction than surveys. John shares the best KPI’s and how every business should have an ROX (Return on eXperience)Dashboard.
Learn:
- What’s wrong with customer surveys
- Why customer surveys are not the most important thing a company should be measuring
- What are the top CX metrics you should measure and hold everyone accountable for
- How to create a ROX (Return on Experience) Dashboard
- When to use customer surveys
Links:
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Schedule a call to learn more about The DiJulius Group Consulting and Training Follow and Review:
We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
187 епізодів
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