Show notes are at https://stevelitchfield.com/sshow/chat.html
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Вміст надано TruStory FM and Upland Software. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією TruStory FM and Upland Software або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
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Player FM - додаток Podcast
Переходьте в офлайн за допомогою програми Player FM !
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The Dos and Don'ts of AI Knowledge Assistants
Manage episode 406214695 series 3449109
Вміст надано TruStory FM and Upland Software. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією TruStory FM and Upland Software або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
24 епізодів
Поширити
Manage episode 406214695 series 3449109
Вміст надано TruStory FM and Upland Software. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією TruStory FM and Upland Software або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Got AI on the brain? You’d be forgiven if that answer is yes. Peek around just about any corner of the organization, and you’ll likely find a team exploring how AI can help in one fashion or another. But where do you draw the line, especially in your contact center?
Our own Stephen Harley joins Pete Wright to help us define what that line might look like, and with over 20 years of experience in both the engineering and sales side of the house, he’s perfect for the job.
Links & Notes
- Reimagining Knowledge Management with ChatGPT (uplandsoftware.com)
- AI Guide for Contact Centers (uplandsoftware.com)
- 10 Must-Know Gen AI Terms in Knowledge Management (uplandsoftware.com)
- Submit your Questions to Connected Knowledge
- (00:00) - Welcome to Connected Knowledge
- (00:50) - The Mainstream Question
- (03:17) - Using AI Tools
- (08:14) - Do's and Dont's in Implementation
- (12:42) - Making a Difference for Agents
- (15:33) - AI and Jobs
- (22:38) - Training on The Training
24 епізодів
Усі епізоди
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Схожі до Connected Knowledge from Upland Software
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
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Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
We help founders make something people want.
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
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Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, we’ll keep you entertained with plenty of off-topic banter and nonsense. Don’t worry if you miss the latest industry conference - we’ve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
…
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Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
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