136: How to Handle Refund Requests

Coach with Clarity

Refunds happen. They’re not fun, but they’re a rite of passage that most of us must learn to manage even though we wish we could avoid it.

As someone who has had that pit-in-the-stomach experience of opening your inbox to see an email with the subject line “Refund request,” I’ve found that they’re much easier to handle if we prepare for it in advance.

Today I’m sharing primary, secondary, and tertiary prevention strategies you can use to create a plan that you can turn to when a client requests a refund.

Before we dive into the logistics and tools, I want to emphasize that as ethical coaches, refund requests do not say anything about your worthiness as a person or as a coach. They’re just a part of doing business. I hope this episode will give you some structure and guidelines for handling refund requests and the complex emotions that can come with them.

If you want to learn more about the resources mentioned in this episode, visit the show notes.

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