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Gary Mathapati | CIO Digital Transformation Leader | Butterfly Gandhimathi Appliances Ltd. in conversation with Afreen Khan | Head of Operations | CIO News Catch Gary Mathapati talking about the impact of COVID, which has created a need for every organisation to transform their business model using digital transformation to survive in post-COVID times. He spoke about the growth of stakeholders in the value chain, which is an important factor. He also said that stakeholders shape the overall experience of the organisation. He also said: "Every organisation must go through digital transformation and transform their business model if they want to survive in the current times." "By focusing on the total experience, a holistic and integrated approach can be created to deliver value to the stakeholders." "Being a CIO, I deal with a lot of service providers in their digital transformation journeys. So what I expect from them is agility, understanding of the business, and not just expertise in technology. Also, they must have a collaborative approach, which means the service providers must work with the clients and the partners of the clients." #tatacommunications #cii #awards #technology #cx #cios #ctos #voiceofcio #cionews #india #business #technology #covid #work #experience #digitaltransformation #growth #leader #transformation #ButterFlyIndia #stakeholders #clients