))
Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
Manage episode 437686729 series 3438797
Вміст надано David Roman & Lucas Underwood, David Roman, and Lucas Underwood. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією David Roman & Lucas Underwood, David Roman, and Lucas Underwood або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE
Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech
Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros
In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.
00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities.
216 епізодів
Поширити
