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Customer Retention “Psychology of Satisfaction” on Mike & Blaine
Manage episode 396016807 series 2969492
Вміст надано Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Mike Milan & Blaine Bertsch, Mike Milan, and Blaine Bertsch або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
We all know how it feels when someone either goes way over the top to deliver or drastically falls short. You’re either emotionally charged or pi**** off. In this compelling episode, Mike & Blaine delve into the psychological effects of 'underpromising and overdelivering' on customers. They discuss how exceeding expectations can significantly enhance customer satisfaction and loyalty, but the opposite is also just as true. In either case, this is bound to be an interesting conversation on transforming the customer experience in a chat about customer retention. Like, share, and follow Mike & Blaine so you don’t miss an episode of the best business podcast for small businesses.
Thanks to our beer sponsors! Larry Weinstein, Rachel Barnett & Neighbour Pat!
Featured Beer: @prairieartisanales @foundersbrewing
Mike: Prairie Artisan Ales - Heatwave Sour
Blaine: Founder’s - KBS Bourbon Barrel Aged Stout
Watch on YouTube: https://youtu.be/Osyiu1oR_-c
Listen to all our episodes at: https://www.mikeandblaine.com
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