39: Why You Need to Address Culture to Unlock Automation Success

Bots and Beyond

Why should a developer on your automation team try something new? Wouldn’t it be easier to keep her or his head down and just do the job? The answer to this depends on what your company rewards and recognizes – in short, on your company’s culture.

In this week’s episode of Bots & Beyond, host Wayne Butterfield speaks to Joe Bechtel, Principal of Enterprise Technology Strategy Advancement at Humana. Together, they discuss how successfully managing cultural change can drive innovation and technological enhancement.

Listen in to hear how Humana has increased the deployment of automation projects. Here’s a hint: their teams are embracing a collaborative culture that empowers team members, no matter their background or skillset, to innovate and use technology. It was this strong, technology-based culture that paved the way for the implementation of Humana’s successful citizen-developer program.