Perception is the Prism That Can Change Your Life (Feat. Rosbel Serrano)

Beyond the Book

"My colleague slowly approached the woman, signing a few words with her hands until the woman calmed down and responded back. She was deaf! The woman – we soon learned – had misplaced her child. That’s why she was panicking. That’s why she was shouting. Thankfully, the story had a happy ending – her child was in another part of the room, just out of her eyesight. They soon reunited. And the rest of us learned a valuable lesson about rushing to judgment.

That day was a turning point in my life. I embarked on a journey to learn sign language. I grew to understand empathy in a new light. I also founded Sales2Bloom, a company that helps technology organizations and salespersons grow their businesses with consistency and productivity through enterprise sales coaching and business consulting. The lessons from that day are regularly applied at Sales2Bloom. ”

Following the release of Empathetic Leadership," Rosbel joined us on the podcast to discuss her take on injecting empathy into business dealings and her chapter in the book. Rosbel's chapter entitled "Changing Perceptions, Changing Lives" shares her personal and professional experiences that led her to achieving success by showcasing empathy each step of the way.

So sit back, relax, and enjoy another enlightening conversation from one of the brightest minds in business.