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30.06 - The path to personalization in digital customer service
Manage episode 354744794 series 1352968
Вміст надано BAI Banking Strategies. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією BAI Banking Strategies або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.
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264 епізодів
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Manage episode 354744794 series 1352968
Вміст надано BAI Banking Strategies. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією BAI Banking Strategies або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Customer service is cheaper for banks to deliver digitally than via other channels – the trick is to do in a personalized way. Jennifer Timbrook from STAR Financial Bank joins us to discuss her Indiana-based bank’s approach to digital customer service.
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264 епізодів
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