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Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton
Manage episode 452601455 series 3606997
Вміст надано MRSM Productions and Michael Doherty. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією MRSM Productions and Michael Doherty або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
Find Chris Cotton and AutoFix AutoShop Coaching here
Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. Chris shares his decision to manage a shop in Durango remotely, spending minimal time on-site while empowering his team to handle daily operations. He also discusses the importance of clear and relatable communication techniques in explaining car repairs to customers, using simple analogies to make technical issues understandable.
00:00 A Cool opportunity arose amidst industry store closures.
06:01 Podcasts build relatability, leading to coaching inquiries.
07:57 Transitioned from shop owner to successful coach.
12:33 Successful clients; Auto Fix thrives with them.
14:31 Visited Los Angeles and spoke at WorldPac event.
20:32 Staggered shifts complicate coworker coordination challenges.
22:38 Empower employees to prioritize customer satisfaction.
27:16 Clients prefer quick approvals; comprehension ensures informed decisions.
30:27 Use relatable analogies to explain complex concepts.
33:50 Offer a detailed explanation for brake inspections.
34:49 Detailed vehicle inspection to justify service value.
40:06 Estimating meticulously ensures task continuity understanding.
41:57 Hard work can lead to owning repair shops.
45:01 Launching auto repair shop tech podcast soon.
Stay connected with us on social media:
- Facebook: AutoFix Auto Shop Coaching
- YouTube: AutoFix Auto Shop Coaching Channel
- Twitter: @AutoFixCoaching
Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at michael@autofixsos.com. We look forward to connecting with you!
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