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Navigating Consumer Complaints: Insights from The Motor Ombudsman
Manage episode 513412048 series 3585431
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In this episode of Auto Transmission, the podcast from Auto Repair Focus, we speak with Alex Barnes, an Ombudsman at The Motor Ombudsman, to find out more about his work, and the role the company plays in offering fair alternative dispute resolutions for consumers and businesses within the automotive industry.
No customer ever wants to be in a position to make a complaint, while no business wants to receive one. However, sometimes issues arise, and once all efforts between the two involved parties run out of steam, The Motor Ombudsman can help. They provide fair and impartial overviews of cases, to work towards a resolution.
Auto Transmission goes behind the scenes at The Motor Ombudsman to find out how they deal with cases. Barnes discusses his day-to-day role, and the qualifications that help him when adjudicating.
The episode also provides tips for businesses on how to avoid a complaint, and highlights the areas where the most complaints arise. Throughout, we explore the challenges faced by both consumers and businesses, while underscoring the critical nature of fairness and transparency in dispute resolution.
Find out how you can deal with customer complaints, and how The Motor Ombudsman can help, in Auto Transmission, from Auto Repair Focus.
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