How Rocket Clicks Streamlined Operations And Improved Client Retention with EOS

Agency Journey

Ask any agency owner and they’ll tell you—growth doesn’t happen by accident. It takes strategy, systems, and support.

So how do you choose the right blueprint to guide your agency’s growth? What if that blueprint could help you smash through plateaus and scale your team 10x?

In this episode of Agency Journey, host Gray MacKenzie interviews Tyler Dolph, CEO of Rocket Clicks. We'll dig deep into how EOS (The Entrepreneurial Operating System) helped transform Rocket Clicks into the Agency that it is today.

Episode Insights:

• How implementing EOS helped the agency establish clear roles, vision, and processes to enable growth
• Why focusing obsessively on client retention, not just sales, fueled sustainable growth
• The importance of Investing intentionally in culture like immersive onboarding and events strengthened their distributed team
• Strategies to analyzing top clients revealed their ideal target market to focus growth efforts
• AI offers opportunities to double down on human-centered strategies and relationships vs trying to compete

Resources and People Mentioned:

• Rocket Clicks Website
• EOS Website
• EOS Tools
• Traction by Gino Wickman
• John LaFontsee's LinkedIn
• John Morriss LinkedIn
• Ramsay Innovations Website (Now known as EngineBI)
• Avoma