Rebooting the Customer Experience with Vikas Bhambri (SVP of Sales and CX at Kustomer)

ABM Done Right - A Personal ABM Podcast

Вміст надано Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber. Весь вміст подкастів, включаючи епізоди, графіку та описи подкастів, завантажується та надається безпосередньо компанією Kristina Jaramillo and Eric Gruber, Kristina Jaramillo, and Eric Gruber або його партнером по платформі подкастів. Якщо ви вважаєте, що хтось використовує ваш захищений авторським правом твір без вашого дозволу, ви можете виконати процедуру, описану тут https://uk.player.fm/legal.

4+ y ago 33:15

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Vikas Bhambri (SVP of Sales and CX at Kustomer, which is being acquired by Facebook) recently joined Kristina Jaramillo to discuss how to reboot the customer experience. When you listen to this interview, you will learn why Vikas invested heavily in sales enablement as Kustomer expanded and the role it played when it came to improving the prospect and customer experience.

You will also learn:

* The sales process shifts that helped his sales team align with target accounts so prospects get the experience they desire.

* The account management/customer success process shifts that are enabling his teams to give existing accounts the experience they deserve to they'll want to stay and expand with Kustomer.

* How Kustomer provides a seamless & value-driven experience to every customer from initial interest through continued growth.

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#Business #Marketing #Eric Gruber #Kristina Jaramillo #MBA #Kristina Jaramillo And Eric Gruber